Customer Service Representative

Toptal

Company Info

Date listed

2 months ago

Employment Type

Contract

Remote

Yes

Employees

1001-5000

Glassdoor Rating

4/5 (208 reviews)

Found on:

Responsive image

WeWorkRemotely

Keywords: remote

Role Overview The Customer Service Representative is responsible for delivering timely, empathetic, and effective support to customers across various communication channels. This role focuses on resolving issues, answering questions, and ensuring a positive overall customer experience.Key Responsibilities

Respond to customer inquiries via phone, email, chat, or other platforms
Resolve customer issues efficiently and professionally
Escalate complex concerns to the appropriate teams when needed
Maintain accurate records of customer interactions
Follow established processes, policies, and service standards
Identify opportunities to improve customer experience and service quality

Skills and Qualifications

Strong written and verbal communication skills
High level of empathy, patience, and problem-solving ability
Ability to manage multiple tasks and prioritize effectively
Comfortable working with basic CRM or ticketing systems
Reliable, detail-oriented, and customer-focused

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