YOU ARE:
A tech savvy problem solver with a keen eye for detail and a passion for technology.
A self motivated and driven individual who thrives in dynamic environments, always ready to tackle new challenges.
Highly organized, with a talent for managing multiple tasks efficiently and a knack for keeping things in order.
A proactive learner, eager to stay ahead of the curve with the latest IT trends and best practices.
An excellent communicator, capable of explaining complex technical issues in simple terms and collaborating effectively with team members across departments.
A strategic thinker, with the ability to see the bigger picture and plan IT initiatives that align with organizational goals.
Flexible and adaptable, comfortable with in-office days two times monthly, and responsive to real time communication needs.
A team player, dedicated to supporting your colleagues and contributing positively to the workplace culture.
WHAT YOU’LL DO:
Work 5 hours per week with flexibility to do up to 10, as needed
Comprehensive IT Setup & Management: Lead the initial setup and ongoing management of accounts, laptops, and essential tech resources for all employees, guaranteeing an efficient digital workplace.
Device Lifecycle Coordination: Oversee the preparation of devices for shipment, manage returns, maintain a meticulous inventory, and ensure our tech assets are well organized and cared for.
Subscription Oversight: Proactively manage IT subscriptions, including tracking renewals and optimizing our tool suite to eliminate unused resources, ensuring cost effectiveness and relevance.
Strategic Training Initiatives: Design and implement an IT training calendar for the TribalScale team, focusing on fostering best practices in areas such as password management and cybersecurity awareness.
Troubleshooting & Support: Offer expert troubleshooting and problem solving services, including bi-monthly in-office days to address on site IT needs, ensuring our infrastructure always supports peak performance.
Real-Time Communication: Maintain a responsive presence on Slack for IT support and foster team collaboration through knowledge-sharing channels, promoting a culture of accessibility and continuous learning.
WHAT YOU’LL NEED:
At least 3-5 years of experience in IT support, network administration, or a similar role with hands-on experience in managing IT infrastructure, including hardware and software troubleshooting, setup, and maintenance.
A bachelor’s degree in Information Technology, Computer Science, or a related field is preferred. Alternatively, a combination of relevant education and hands-on experience may also be considered.
Demonstrated experience in managing IT projects, including planning, executing, monitoring, and closing projects. Familiarity with project management tools and methodologies is a plus.
Proven track record in managing the lifecycle of technical equipment, from procurement and setup to inventory tracking and disposal. Experience with device management software and best practices is essential.
Knowledge of IT security protocols, data protection laws, and compliance requirements. Experience in conducting IT security training and awareness programs is highly desirable.
Experience in managing software subscriptions, license agreements, and relationships with IT vendors, ensuring cost effective utilization of services and compliance with contractual obligations.
Excellent written and verbal communication skills
Genuine desire to learn new skills and implement learnings into practice
Comfortable working in a fast-paced environment, capable of adapting to changing priorities and maintaining high performance under pressure.
Strongly organized and detail-oriented
Proficiency in GSuite
WHAT WE’D ALSO LOVE TO SEE:
Professional IT certifications
Experience in an agency environment
Experience building projects or processes from the ground up
An understanding of generative AI’s impact on the world of today and tomorrow
Early adopter of new technology and gadgets
SALARY:
No salary data published by company so we estimated salary based on similar jobs related to Design and Education jobs that are similar:
$70,000 — $100,000/year
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