This is a temporary full-time Community Engagement Specialist position with the potential to become permanent. We anticipate a need for this role for at least one year.

As we’ve grown, so has our impact on our customers' journeys and the ecommerce industry. We’ve identified a need for someone who can help amplify how we support businesses navigating the ecommerce landscape. That’s where YOU come in!

You'll be the voice and face of Order Desk across social media, directly engaging with our partners and the wider ecommerce community. In this role, you’ll be active across multiple platforms, crafting content that resonates with a diverse audience—our customers, partners, businesses, industry professionals, and those just starting in ecommerce.

A significant part of your day will be spent engaging with the ecommerce community on social media and forums, building relationships with partners, and advocating for Order Desk in these spaces. You’ll moderate our online groups, ensuring that discussions remain respectful, productive, and aligned with our values.

Your creativity will come into play as you create and share video content for platforms like TikTok, Instagram Reels, LinkedIn, YouTube Shorts, Threads, and X, focusing on educating audiences about ecommerce automation and connecting them with Order Desk’s mission.

In addition to your external community-building efforts, you'll serve as a bridge between our customers and internal teams. By gathering valuable feedback from the community, you’ll ensure that insights are relayed to the appropriate teams—whether it’s support, engineering, or growth—helping us improve the customer experience and our services.

You’ll collaborate with various teams across the company to repurpose your social media content and findings into other resources like blog posts, technical guides, webinars, and more. Along the way, you’ll analyze community engagement data, identifying trends, issues, and opportunities to enhance both Order Desk's business operations and the broader ecommerce experience.

You'll report to the Growth Lead, who oversees marketing, partnerships, and overall company growth efforts, while also collaborating closely with other teams to help craft engaging content that attracts new customers, educates them, and helps them thrive in the ecommerce community.

The salary for this role is $55,000 USD/year.

You will receive a technology fund to help you best set up your working environment. You will receive additional benefits like flexible time off, paid parental leave, and access to wellness and health services. If you live in the US you’ll have the option to contribute to a 401k plan.

We meet up once a year for a company retreat. So far we’ve been to the U.S., Mexico, and Vietnam!

We value authenticity and encourage you to let your true voice come through. Instead of a cover letter, we've provided specific questions for you to answer honestly. This allows you to showcase your skills and experience in your own words, without relying on tools like AI to speak for you. We believe in the strength of human creativity and individuality. Let us know what sets you apart and why you're the ideal candidate for our team!

Please note: Candidates who are detected using AI tools will be disqualified.

There are a few steps to our application process:

If you are moved to the next round, we will contact you to let you know next steps.

This process usually takes a few weeks from start to finish, so our tiny hiring team appreciates your patience while we review each application. By the end of this process, we will follow up with everyone who applied.

*If you haven’t heard from us within two weeks, please get in touch with us!