The company

The role

• Deeply understand client operations: Engage with clients via video calls, Slack messages, Loom videos, and other communication tools. Ask probing questions to gain a comprehensive understanding of their business processes and pain points.
• Act as a trusted advisor: Build strong relationships with clients, becoming the go-to expert on their business within our team. Advocate for client needs and ensure their perspectives are considered in all decisions.
• Triage and clarify client requests: Receive, prioritize, and interpret client requests. Create actionable tasks and tickets in our project management system. Seek clarification when necessary to ensure full comprehension of requirements.
• Guide clients through discovery: Assist clients in articulating their needs and refining their processes. Facilitate workshops or brainstorming sessions to uncover hidden challenges and opportunities.

• Develop and document workflows: Create detailed process maps, workflows, and data flow diagrams to accurately represent client operations. Use tools like Whimsical to visualize processes.
• Redesign processes for efficiency: Collaborate with clients to identify inefficiencies or bottlenecks. Propose and document improved processes that align with business goals.
• Analyze business logic: Break down complex business rules and logic into understandable components. Document nuances and exceptions to guide our design and development team.

• Collaborate on solution design: Work closely with the founder/product strategist, designer, and development team to conceptualize solutions. Participate in iterative prototyping at various fidelity levels.
• Collaborate on information architecture: Ensure the solution's structure and navigation align with client needs alongside our designer. Adjust based on feedback and a thorough understanding of proposed solutions.
• Develop detailed product requirements: Translate client needs into clear, detailed product specifications and tested requirements in the form of user activities, user stories, and user scenarios. Ensure all stakeholders have a shared understanding of expectations. Own and iterate these requirements based on feedback and collaboration from the client, designers, and development team.
• Prioritize features and tasks: Balance client goals with technical feasibility and resource constraints. Collaborate with our technical team to create and maintain a product backlog, prioritizing items to maximize impact and ensure efficient development.
• Maintain comprehensive documentation: Keep product specifications, client processes, and decisions up-to-date. Ensure documentation is accessible to all team members.

• Provide regular client updates: Keep clients informed about project progress, upcoming milestones, and any changes to timelines. Prepare and share status reports or project dashboards as needed.
• Manage project timelines: Create and oversee project schedules to ensure timely delivery of features and products. Coordinate with team members to align on deadlines and dependencies.
• Facilitate team collaboration: Promote effective communication between clients, designers, developers, and other stakeholders. If necessary, lead meetings or stand-ups to synchronize efforts and address any blockers.
• Ensure smooth implementation: Oversee the rollout of solutions, coordinating testing and feedback loops. Address any issues promptly to minimize impact on client’s business continuity.

• Analyze solution effectiveness: Assess the performance and impact of implemented solutions. Gather client feedback and usage data to identify areas for enhancement.
• Propose enhancements: Recommend improvements or new features based on analysis and industry best practices. Prioritize enhancements in collaboration with clients and the development team.
• Stay updated on industry trends: Keep abreast of developments in product management, B2B software, and relevant technologies. Share insights with the team to inform our strategies and solutions.
• Refine internal processes: Contribute to improving our methodologies for product development and client management. Document lessons learned and best practices for future projects.

Requirements

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field: Or equivalent practical experience.
• >3 years of experience as a Product Manager for B2B software: Proven background in building operational software for businesses, preferably at startups or technology-forward consulting firms.
• >3 years as a Business Analyst or Business Consultant:  or equivalent practical experience. Demonstrated ability to analyze business processes and translate them into technical requirements.
• Expertise in translating business requirements into technical solutions: You should have a strong understanding of both the business and technical worlds, allowing you to work effectively with developers and ensure the software aligns with business objectives. You should be able to make informed decisions about solution design, ensuring that all stakeholders—whether technical or non-technical—are on the same page.
• Excellent communication and language skills: Strong command of business English, both written and spoken. Ability to clearly explain complex information and choose the most effective communication medium (e.g., design comments in Figma, task descriptions in Notion, Loom videos, process maps in Whimsical). Demonstrated proficiency in leveraging various tools to ensure clear and concise communication. Capable of leading and facilitating client calls, catching and addressing details in both written and verbal interactions.
• Comfortable with a modern, remote work environment: Proficiency or ability to quickly learn tools like Slack, Figma, ClickUp, Notion, Airtable, Zapier and digital whiteboards (Whimsical). Ability to communicate proactively and work both asynchronously and synchronously.

Compensation & Perks

• Work Hours: Embrace a flexible, 35-hour work week that emphasizes a healthy work-life balance.
• Vacation: Enjoy 30 days of paid vacation, accumulating 2.5 days per month. This includes local holidays.
• Company Holidays: Benefit from a handful of company-wide holidays each year.
• Work Environment: Experience an asynchronous-first, calm, and deep work environment inspired by successful remote companies like Doist, Buffer, and GitLab. Learn more about the async-first philosophy here.
• Stipend: Receive a learning and productivity stipend of $1,500 a year to enhance your work and personal life. This includes funding for AI tools like ChatGPT and membership to professional learning communities.
• Growth Opportunity: Opportunity to get in at the ground-level of a growing company, with the potential to shape the future of how we deliver our services.