Customer Success Manager

Bunkerhill Health

Date listed

1 month ago

Employment Type

Full time



Total Funding

$8.8 billion

About the role

We are looking for a full-time Customer Success Manager to join our in-person team in our office in SoMa in SF.

Responsibilities include

  • Cultivate strong relationships with customers, understanding their needs and goals.
  • Be the primary point of contact for customers, ensuring their success and satisfaction with our products/services.
  • Facilitate smooth onboarding of new customers, guiding them through product setup and usage.
  • Provide training and educational resources to maximize customer product utilization and value.
  • Identify opportunities for account expansion and upselling based on customer needs and usage patterns.
  • Implement strategies to drive customer retention and reduce churn.
  • Gather feedback from customers to understand their experiences and areas for improvement.
  • Analyze customer data to identify trends and insights, guiding product enhancements and updates.
  • Address and resolve customer concerns, coordinating with internal teams for timely issue resolution.
  • Escalate critical issues and collaborate on solutions to ensure customer satisfaction.


  • Proven experience in customer success, account management, or a related role.
  • Exceptional communication and relationship-building skills.
  • Strong analytical abilities to interpret customer data and trends.
  • Customer-centric mindset and a proactive approach to problem-solving.

Join our team as a Customer Success Manager and play a vital role in ensuring our customers achieve their goals and have a positive experience with our products/services!

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