About the role

We are looking for a full-time Customer Success Manager to join our in-person team in our office in SoMa in SF.

Responsibilities include

• Cultivate strong relationships with customers, understanding their needs and goals.
• Be the primary point of contact for customers, ensuring their success and satisfaction with our products/services.
• Facilitate smooth onboarding of new customers, guiding them through product setup and usage.
• Provide training and educational resources to maximize customer product utilization and value.
• Identify opportunities for account expansion and upselling based on customer needs and usage patterns.
• Implement strategies to drive customer retention and reduce churn.
• Gather feedback from customers to understand their experiences and areas for improvement.
• Analyze customer data to identify trends and insights, guiding product enhancements and updates.
• Address and resolve customer concerns, coordinating with internal teams for timely issue resolution.
• Escalate critical issues and collaborate on solutions to ensure customer satisfaction.

Requirements

• Proven experience in customer success, account management, or a related role.
• Exceptional communication and relationship-building skills.
• Strong analytical abilities to interpret customer data and trends.
• Customer-centric mindset and a proactive approach to problem-solving.

Join our team as a Customer Success Manager and play a vital role in ensuring our customers achieve their goals and have a positive experience with our products/services!