Hiring Customer Success Manager | Agave API

Customer Success Manager

Agave Api

Date listed

1 month ago

Employment Type

Full time

Why Join Us

  • Opportunity: you have the chance to be an early, pivotal member of a fast-growing YC startup modernizing one of the world's largest industries (construction).
  • Team: you'll work with a world-class founding team that's experienced, intense, and ambitious. We've worked together for 10 years, first at a startup that Amazon acquired, then at Amazon, and now at Agave. You'll learn a ton while having outsized ownership.
  • Timing: you're joining at a key inflection point. We're proven (we've grown revenue 4x year over year, have 65+ customers) but also early. This means you have lower risk but also huge upside.


We’re looking for a Customer Success Manager who can help us scale to an order of magnitude more customers - from many dozens to hundreds. You'll be their primary point of contact to ensure they and their users are having a delightful experience using our products. Our ideal candidate is someone who:

  • Has 2-4 years in account management, operations, consulting, or client-relations/partnership roles, ideally in a B2B SaaS environment.
  • Can explain and sell our value to customers, proactively identify new opportunities for revenue growth, and interact with our leadership and engineering teams.
  • Is excited to onboard several new customers weekly, troubleshoot common errors through to resolution, and expand revenue after we’ve landed and proven our value to new customers.


  • Healthcare: we cover 90% of your healthcare costs with several plan options.
  • 401k: we match 100% of your contributions, up to 4% of annual salary.
  • Workspace: $1,500 to spend on items like chairs, desks, monitors, etc.
  • Relocation: sizable relocation bonus for folks currently located outside of the Bay Area.
  • Gym: on-site gym with Peloton, squat rack, Tempo, Yoga setup, and more.
  • Visa: we sponsor Visas (H1B, TN, etc.) for candidates who are a good fit!

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