Hiring Brokerage Operations Associate | Vouch

Brokerage Operations Associate


Date listed

2 months ago

Employment Type

Full time





Total Funding

$5.2 billion

Glassdoor Rating

2/5 (1 reviews)

Keywords: remote salesforce

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.

We're doing this by making insurance fast, responsive, and focused on our high-growth and innovative customers. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry. 


What does a work environment look like at Vouch?

Vouch is a Virtual First Workplace with SF, Chicago, and NYC office locations. This role has remote work flexibility as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time.)

Location Eligibility: This position is not eligible for employment in the following locations: California, New York City Metropolitan Area, and Washington State


Role Responsibilities:

As a member of the Vouch Specialty team, you will be responsible for gaining interest in Vouch, supporting startups we serve through the brokerage application workflow, and creating opportunities for our broker team to add value during the initial sales, bind, and  renewal processes, and make sure deals  we close have the requisite and correct information to bind. This position will be responsible for speeding up our sales funnel by guiding internal and external referrals to our team to the right broker, supporting customers with service-related questions and requests post-bind, and supporting our agency billing process. 

This is a unique role in that you will be a part of a small and agile team that is rapidly growing and you will be able to hone your client facing skills while also learning about the back-end operations to scale a best-in-class brokerage. 


Job Duties: 

  • Being in Operations, this role is a bit of a swiss army knife. You will be tasked with a wide span of responsibilities,all supporting the operations of our brokerage house.
  • Deliver consistent and timely follow-up in response to client and internal stakeholder requests and issues
  • Triage clients servicing requests such as cancellations, endorsements, and billing related inquiry
  • Bind policies internally, ensuring policy records are accurate
  • Engage with clients and coordinate with our billing partners on any billing related matters 
  • Drive additional value by identifying follow-up opportunities for the broker team and process improvements for the brokerage


About you:

  • 1+ years of experience in account management, customer success, insurance, or service-oriented roles
  • Background in business development or customer-facing roles
  • Strong communication and organizational skills
  • Strong attention to detail both with written communication and data 
  • Love swimming in solutions versus dwelling on problems 
  • Dependable, positive, and action-oriented with excellent follow-through skills
  • Able to deal well with ambiguity and maintain composure in complex situations
  • Independent problem-solver and confident in seeking help when needed 
  • Bachelor's Degree in Liberal Arts, Business, Communications or a related field 


Nice to have:

  • Exposure to and passion for early-stage startups and/or high growth environments
  • Prior experience working in CRMs or Agency Management Systems (Salesforce, Veruna)
  • A background in insurance or other regulated categories 


Vouch provides a number of benefits to help you bring your best self to work:

  • Competitive compensation and equity packages
  • Health, dental, and vision insurance
  • Parental leave
  • Flexible vacation time (Unlimited PTO)
  • Wellness allowance ($80/month)
  • Technology allowance ($100/month)


Salary Range: 

The pay range for this role is: $50,000 to $60,000 per year. 

Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company.

Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.


Vouch believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team. 

_If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting @ vouch.us


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