ABOUT US:

Braintrust is a user-owned talent network that connects top-tier professionals with the world's leading enterprises. We prioritize transparency, eliminating middlemen and high markups, ensuring job-seekers are matched swiftly to innovative roles while clients benefit from unparalleled efficiency and quality.

ABOUT THE HIRING PROCESS:

The hiring process for this role involves completing your Braintrust profile, applying directly to the role on Braintrust, and undergoing a one-time screening to ensure you meet our vetted talent specifications. After this, the hiring team will contact you directly if they believe you are a suitable match.

Our process isn't for everyone, that's intentional. If you believe that you are a top candidate for this job, please join our network to give yourself the opportunity to work with top companies.

• JOB TYPE: Freelance, Contract Position (no agencies/C2C - see notes below)

• LOCATION: Europe, United Kingdom

• HOURLY RANGE: Our client is looking to pay $40 – $60 /hr

• ESTIMATED DURATION: 30h/week - Long term

• EXPERIENCE: 5-10 years

BRAINTRUST JOB ID: 9126

THE OPPORTUNITY

Requirements

Join our team as a Technical Implementation Consultant for a Workflow SaaS company on a contract basis, working on impactful SaaS tech implementation projects for global industry leaders. In this remote, part-time position, you'll receive in-depth training and resources, guaranteeing your success in delivering premier digital solutions. Benefit from comprehensive training and resources to ensure your success in the technical delivery of exceptional digital workflow solutions. Collaborate with top-tier professionals, and contribute to defining best practices in digital transformation. Your technical expertise and commitment can drive real change with us.

Responsibilities:

• Documentation of project progress as per project management best practices (meeting minutes, project plan updates, weekly status reports).

• Technical solution validation via customer workshops and technical configuration within our platform.

• Successful technical solution delivery to the customers.

• Management of solution gaps and customer expectations.

• Gather and assess customer requirements versus technology and capabilities.

• Resolve technical issues related to implementation.

• Facilitate user acceptance testing, training and customer go live.

• Manage transition of customer to Customer Success and Technical Support teams post go live.

• Understand customers’ needs and work with the internal team to advise customers on how to best leverage implemented technology and services to achieve their goals.

What you’ll be working on

Ideal Candidate Profile:

• Organized and detail oriented, able to collaborate effectively to get things done while providing an excellent customer experience in a fast paced and constantly changing environment. A highly customer-centric, responsive and proactive approach is required.

• Experience in a client facing role, preferably at a SaaS, IT or consulting company.

• Demonstrated client empathy; ability to de-escalate tense situations.

• Ability to understand and communicate high level technical concepts related to software configuration and platform integration.

• Ability to effectively work on multiple projects at the same time.

Additional Information:

• This will be a part time role requiring 10-30hrs per week.

• Although the position is fully remote, we would prefer the candidate to be based in the UK (ideally) or Europe at the very least.

• The initial engagement will be for 6 months, with the potential to be extended for many years if the profile is suitable.

Apply Now!

Notes:

Our employers all have varying legal and geographic requirements for their roles, they trust Braintrust to find them the talent that meet their unique specifications. For that reason, this role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.

Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting and Legal jobs that are similar:

$60,000 — $120,000/year