Hiring Community Manager | Culdesac

Community Manager

Culdesac

Date listed

1 month ago

Employment Type

Full time

Keywords: phoenix

Who We Are

Culdesac is a real estate and technology startup that builds cities for people, not cars. Our goal is to create the first car-free city in the US. We started by creating the first car-free neighborhood built from scratch in the US - Culdesac Tempe, a $200 million mixed-use neighborhood development for 1,000 residents opening in 2022. The neighborhood covers 17 acres and features 55% open space, shared courtyards, and abundant bookable spaces. Culdesac is the co-developer and tech-enabled property manager.

Read more about our vision, our product, and how we are changing how people live, work, and move:

Introducing Culdesac: Building car-free neighborhoods from scratch by Ryan Johnson (CEO & Founder)

The Capital of Sprawl Gets a Radically Car-Free Neighborhood by The New York Times

Paying Rent Will Get You Wheels in New Car-Free Complex by Bloomberg

New Arizona Development Bans Residents From Bringing Cars - WSJ by Wall Street Journal

11 rules for buying an ebike. Ebikes are about to change the world. By Ryan Johnson (CEO & Founder)

We’re headquartered in Tempe, AZ and were founded in 2018. CEO Ryan Johnson was previously on the founding team of Opendoor. We raised a $30M Series A in January 2022. Our investors include top VCs like Khosla Ventures, Lennar (LenX), Zigg Capital, Initialized Capital, Byers Capital, and Y Combinator.

The Role

Culdesac is growing our team and looking for a Community Manager to help with our mission. As the Community Manager of Culdesac Tempe , you will be an integral part of our real estate and leasing vision. You will lead the operations of our first project (including marketing, leasing, maintenance, site upkeep, retail, and amenities), and ensure that the experience our residents and visitors have is exceptional. You will manage and operate a $200m project and lead an onsite team.

The Requirements

While this list represents what we are ideally looking for, we encourage you to apply even if your resume includes strengths and experiences that don’t match everything listed here.

Experience being onsite and managing the day-to-day operations of a community, which includes systems and space for both residential and commercial spaces. This is more important to us than a specific # of years of experience, but we expect most to need at least  3-5 years in the industry to gain this knowledge. With this experience:

You will maintain the company's brand by delivering quality in-person and virtual experiences when responding to customer needs and resolving issues.

You will ensure that the appearance and physical aspects o f the property meet our established standards.

You will coordinate work activities and services from vendors, consultants, and other contractors as from negotiation through quality control and invoice processing.

You will organize and create natural disaster and emergency evacuation plans as well as manage the property and associated safety records, property loss claims, and risk management initiatives.

You will ensure that Culdesac Tempe meets operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.

You will build, work alongside, and lead a team of onsite staff, using your experience in interviewing, hiring, and training team members.

You have a strong understanding of ADRE requirements, Landlord Tenant Act, Fair Housing Act, and AZ Admin Codes.

You are a self-starter that’s comfortable operating in an ambiguous environment and able to make smart decisions quickly using both data and strong emotional intelligence.

You prioritize a lifestyle leveraging public transportation, micromobility, and other alternatives to private cars.

Physical Requirements

We will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

Ability to lift, push and pull up to 25 pounds.

Ability to walk around the property several times daily, up to 10 miles a day.

Ability to walk on uneven surfaces.

Ability to climb several flights of stairs several times daily.

Hearing and visual ability to observe and detect signs of emergency required.

Must be able to sit, stand, reach, bend and stoop for extended periods of time.

Ability to use standard maintenance equipment.

Visual requirements including color, depth perception, and field vision.

Benefits & Perks

🏥 Benefits Package - Includes options for medical, dental, and vision.

🐣 Parental Leave - Up to 12 weeks paid time off for qualifying events.

🏦 401K Savings

🚲 Mobility Stipend - Up to $500 to invest in employee micro-mobility setup (e.g., e-bike, e-scooter, micro-mobility accessories).

🛴 Car-Free Commuter Benefit - $400 per month paid by Culdesac. Tempe employees only.

💰 Eligible for participation in performance-based commission plan in accordance with company policy.

Our Values

As sprawl became commonplace in our cities, we felt less connected to each other. We normalized hour-long commutes, even as private vehicle ownership became the largest source of carbon emission pollution. Our cities blend technology, real estate, and culture to reimagine our daily lives. Come help us make our residents happier, healthier, and more productive in the years they spend with us and the moments they spend together.

At Culdesac, we:

Work as a team

Be inclusive, drawing on the strengths of people who bring a different perspective.

Find ways to work together that overcome disciplinary and geographic separations.

Ship, including the last 10%

Be output oriented. Ship.

Our mission weaves us deep into people's lives. Respect that trusted relationship by seeing your work through to the end, including the last 10%.

Embrace the full-stack

We have a competitive advantage in operationally complex, capital-intensive work.

Tackling all the layers in the stack gives us an opportunity to deliver an exceptional user experience.

Always remember Rule #0: learn from those who have done it before.

Ask people for feedback

Only users know if we’re creating value for them.

We get better by observing behavior and asking others how we can improve.

Respect the limits of what we can know and plan. In the complex organism of a city, emergent behavior rules.

Design for humans

The messiness of human preferences and decision making is the rich soil where our product grows.

Human paradoxes and contradictions are our opportunity to create joy.

Next Steps

If you think Culdesac might be a good fit, we encourage you to apply! You have nothing to lose, and we'll respond to you within a week. If we move forward, here's our typical process:

  1. A 20-minute call with a recruiter to understand your high-level background and cover logistics & expectations.

  2. A 30-minute take home assignment.

  3. A 30-minute video call with our Neighborhood Services Leader to understand your customer service background and experience and review your take home assignment.

  4. A 2-hour in person, onsite working session with a some of our team to understand your work product and a chance for us to share upcoming project needs.

  5. A 45-minute video call with our COO overviewing how you would fit in Culdesac’s mission, vision, and culture.

At each step, we leave time for you to ask us questions. When you receive an offer, our CEO will meet with you to talk a bit more about the company, the details of your offer, and any questions you may have. We look forward to hearing from you!

Culdesac is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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