Hiring Customer Success Manager | Dripos

Customer Success Manager

Dripos

Date listed

1 week ago

Employment Type

Full time

Dripos is a customer-obsessed company that uses the lean startup methodology to make an all-in-one solution for restaurants. We take customers from relying on 5-10 different solutions to run their business, to only needing to use Dripos for all their needs (ordering, scheduling, payroll, etc). We work closely with our partnered restaurants to build their dream product while internally working at a lightning pace to build a truly unique relationship with our customers.

We’re looking for people to join our customer success team who want to help build the best success system in the industry, and to be iterating on that system constantly. We made Dripos by living in our first locations and building their dream product side by side. We pride ourselves on building closely with our partners and having the fastest, most efficient support in our industry. The main purpose of our success team is to make sure our customers are happy and healthy, both as a Dripos customer and as a business.

The main responsibilities for this role are managing customer relationships, managing the communication between the product team and our customers, and handling our support interactions. Since we build so close to our customers, we have very frequent meetings with many of our larger accounts, as well as periodic meetings with everyone else. These meetings, along with product discovery meetings, contain someone from our product team and it’s the job of success to set up and conduct these meetings. Success is also in charge of our support system which allows a customer to call, text, or email us at any time of the day. We pride ourselves on always giving a fast response that actually solves the problem instead of having our customers run around in circles.

This is a startup so you’ll get the opportunity to wear more hats than most other jobs in the industry. We pride ourselves on our ability to grow and evolve as a company. We take that very seriously for the success team with weekly retrospectives that we look back on the past week and discuss how we can improve as a team. We give a lot of freedom around trying new things and experimenting with ideas along with not being afraid to make mistakes.

We embrace the no-rules rules culture, originating from Netflix. We believe in unlimited time off, no approvals, no overbearing managers, and a culture of transparency and constructive feedback. All we ask is that you work as hard as you can to bring the customer and company vision to life.

We have an office in Manhattan, and we believe in-person work really helps build our culture and is generally a lot more fun. We take an hour off as a company to cater lunches and have time for everyone to sit down and talk about their day. We also do many fun things like escape rooms, weekly dinners, and holiday/event parties.

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