We are seeking a detail-oriented, self-motivated candidate who is excited to work at a fast-growing startup as a Customer Onboarding Manager. The primary focus of this role is to ensure a smooth and successful onboarding experience for new Rinsed customers, delighting them along the way.

A typical day for this position at Rinsed includes the following:

• Own and execute the customer onboarding journey from start to finish
• Become an expert on the Rinsed application and provide training and support to ensure proper use of the software
• Identify and troubleshoot any issues that may arise during the onboarding process
• Ensure customer satisfaction by proactively addressing any concerns and addressing them in a timely manner
• Continuously gather feedback from customers to improve the onboarding process
• Be a friendly point of contact for customers starting their Rinsed journeys

About You:

• You have a Bachelor’s degree or equivalent work experience, with 3+ years of experience in customer onboarding, customer success, customer support, or a relevant role
• You have experience in a SaaS environment
• You are a multi-tasker and self-starter, with strong time management and prioritization skills
• You are passionate about helping customers get the most out of the Rinsed platform
• You care deeply about the success of each customer, their clients, and your teammates
• You have strong communication and problem-solving skills

Our Investment in You:

• Competitive salary and benefits including unlimited PTO, health / dental / vision insurance, and more
• Opportunity to shape the future of Rinsed and make a significant impact in the role
• Work closely with our founders and leadership team to drive customer onboarding strategy and execution
• Be part of an incredible team with a great blend of hustle, productivity, and fun

Rinsed embraces diversity and is proud to be an equal opportunity employer. We do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status.