Hiring Senior Customer Engineer | Okteto

Senior Customer Engineer

Okteto

Date listed

1 month ago

Employment Type

Full time

Remote

Yes

Okteto provides a local development experience for cloud applications. In a world of ever-emerging technologies, the number of tools to manage cloud-native applications becomes more overwhelming every year. This vastly increases the cognitive load for developers, decreases their productivity and forces them to become experts in areas different from their own. With Okteto, you code locally in your favorite IDE and Okteto takes care of updating your application in your development environment to provide continuous feedback as you code. No commit, build, push, or deploy required.

At Okteto, we believe that teams should focus on what they love, and that's why we dedicate our efforts to making the world of developers more friendly and streamlined than ever. Our passionate team believes deeply in this mission: make developers and teams more productive by developing cloud-native applications so they can focus more on innovation. And this is why we need you. This is a great role for technical people who enjoy speaking with customers.

 

What you'll be doing

  • Assist our customers in getting the most out of their investment in Okteto.
  • Act as a single point of contact for technical issues with the ability to troubleshoot and resolve complex issues independently.
  • Respond to high-priority needs and requests of our customers.
  • Design and implement solutions to wide-ranging issues that many customers might face through code, automation, or adjustment of business rules.
  • Write documentation on product behavior and provide alternative solutions for users if a solution can’t be found within the product.
  • Work with sales, engineering, and leadership to ensure we provide the best post-sales experience for our customers. This can include creating policies, internal workflows, education programs, etc

You can try our product here to get a sense of what we are building. You can also learn about the story of Okteto, and our vision by listening to our episode in the Kubernetes podcast.

A good fit

  • You're comfortable working with a remote team.
  • Previous experience with Developer Tools or Cloud Native services
  • Excellent analytical skills and problem solving skills
  • Customer service oriented and experience interfacing with customers
  • Thrives in a fast paced environment

Nice to have

  • You have experience with microservices, Docker, Kubernetes, and Google Cloud
  • Experience contributing to open-source projects.

Joining Okteto is an opportunity to be a part of an early start up comprised of people passionate about developer experience and community building. 

100% remote from day one means we understand what it takes to foster an efficient, distributed team across international time zones.

$1000 office equipment stipend to get you set up for work-from-home productive success

Sponsored yearly company offsite

Unlimited PTO with 3 weeks minimum encouraged, plus a full company week off in December.

Competitive salary and equity

Health, dental, and vision.

401K

16 weeks paid parental leave for birth, adoption and foster parents.

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