Flex enables businesses to accept HSA/FSA payments, unlocking the $150B sitting in these accounts. We’re an early stage startup backed by Y-Combinator, SV Angel, Liquid2, and Precursor Ventures, with angels from Stripe, Shippo, Unit21, and OpenAI.
We ascribe to Netflix’s “Dream Team” culture and strive for every team member to be exceptional in their role and as teammates. Our team is remote across US time zones with ~quarterly in person meetups. Given this, the ability to operate autonomously is an absolute must.
We’re looking for the rare customer success manager who excels at building strong relationships with customers but is also operationally minded. This is a unique role offering the opportunity to collaborate with the CEO & CTO on developing our success function.
The scope of the role will include onboarding and retaining customers, increasing use of Flex’s of the product, fielding support requests, surfacing customer feedback to the team, and coordinating the production of case studies, reviews, and testimonials.
While a traditional CS role is primarily focused on running a pre-existing playbook, we’re looking for an individual who wants to write the playbook. Traits will drive success in this role:
This is an exciting opportunity for an individual who wants to be on the ground floor of building an early stage startup.
Flex is an equal opportunity employer and encourages all applicants from every background and life experience. We celebrate diversity and do not discriminate based upon race, religion, color, national origin, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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