Business Operations/Customer Success Specialist


Date listed

1 month ago

Employment Type

Full time



Keywords: remote hubspot

About Oneleet:

Oneleet is a cybersecurity startup with a mission to revolutionize the industry. It aims to make effective cybersecurity easy and painless for companies by providing a comprehensive platform that helps companies build, manage, and monitor their cybersecurity management program.

Oneleet is backed by top-tier venture capital firms including Y Combinator, and is part of their S22 cohort. The company has a background in penetration testing and is focused on providing a one-stop-shop for companies to run their security programs.

Be a part of our team of opinionated rebels and help us create a category-defining company on a mission to reshape the broken and fragmented cybersecurity industry.

We’re looking for:

An inventive and driven individual genuinely committed to building a great product that people love to use. You will work across the whole organization (Product, Eng, Operations, Sales, CS) to define and own post-sale business processes.

We’ve currently been expanding our presence by challenging established companies and achieving organic growth through the sheer satisfaction of our clients, who willingly advocate for us without any solicitation. This role offers significant visibility, impact, and autonomy and is expected to progressively encompass a broader spectrum of emerging business challenges. This is a great opportunity for an individual seeking a career-advancing role with limitless possibilities for both personal and professional growth.

Job Description:

A blend of business operations, customer success, a touch of sales, and a hint of marketing. The Business Operations/Customer Success Specialist is a strategic position responsible for defining and managing the entire post-sale customer lifecycle while also driving revenue and overall business growth.

This role requires a hands-on approach, entrepreneurial mindset, and comfortability wearing many hats. The ideal candidate will thrive in a dynamic, fast-paced environment and is eager to take on the challenges and opportunities that come with scaling a startup.

Key Responsibilities:

  • Build playbooks and best practices to help us scale
  • Manage key business processes and data points
  • Assist in managing customer relationships by developing strong rapport and building trust
  • Manage post-sale customer interactions and inquiries, provide excellent service and escalate issues as needed
  • Maintain meticulous records of all sales activities, customer interactions, and lead qualification data in Hubspot
  • Participate in sales calls & demos
  • Use Hubspot to track progress, measure success, and identify areas for improvement
  • Respond to inbound interest & schedule meetings when required
  • Participate in strategic planning initiatives, working closely with the founder to set goals, develop operational strategies, and execute plans
  • Define key performance indicators (KPIs) and establish metrics-driven processes to measure and track progress
  • Use data-driven decision-making to define or adjust business processes
  • Foster a collaborative and cohesive work environment, effectively communicating and collaborating with cross-functional teams


  • 1-3 years of relevant experience at a fast-paced, high performing start up (preferred)
  • Excitement about new technologies and user experience
  • Eagerness to understand our customers' needs
  • Impeccable attention to detail
  • Comfortable with ambiguity and context-switching
  • Ability to work independently, prioritize tasks, and manage time effectively to achieve goals
  • Familiarity with technology products/services and the ability to understand and articulate the value to customers
  • Quick learner with the ability to adapt to new technologies and industry trends.

The mission and culture at Oneleet:

Our mission at Oneleet is to make cybersecurity effective and effortless.

Oneleet is home to a team of ambitious, kind-hearted hacker rebels. We're opinionated, yet open-minded and always ready to learn. We thrive on moving swiftly, yet responsibly. We're driven to disrupt stagnant business models and build a company that values user experience and easy-to-use, efficient products.

We're serious about our aspiration to become a decacorn. If our mission resonates with you and you're eager to join our band of rebels, we'd love to hear from you!

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