We are an authorization-based technology start-up seeking an experienced Technical Writer to join our team. The ideal candidate will have a strong background in technical communication, with a proven ability to translate complex concepts into clear, concise, and user-focused content for developers using our technology - both products and open source projects.

Responsibilities:

• Write clear, concise, and user-friendly/developer-friendly technical content and documentation that effectively communicates product features and benefits, consistent with the brand's informal yet technical tone.
• Be able to recognize and tailor outbound product messaging to the needs across different mediums and audiences while maintaining brand voice and style.
• Collaborate with technical and marketing teams to gain an in-depth understanding of the product and related technical information to ensure the accuracy of every article.
• Work closely with the marketing team to align technical writing with brand messaging, ensuring a consistent voice and tone across all content.
• Collaboration across teams is key for delivering experiences for developers to grow awareness of our products.
• Understand and apply SEO best practices to aid in content discovery and engagement.
• Proofread and edit content for clarity, grammar, and punctuation, ensuring all content meets the high standards of our brand.

Requirements:

• Familiarity or demonstrated aptitude to learn:
  • SEO best practices and how to apply them to technical writing.
  • infrastructure-as-code tools like Terraform and Pulumi.
  • monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack).
  • markdown (Git/GitHub).
• Understanding of high-level API concepts such as auth, endpoints, REST, gRPC, and optimistic concurrency
• Proven experience as a Technical Writer or in a similar role in a technology-oriented company, ideally in a start-up environment.
• Strong ability to understand and effectively communicate complex technical information in a clear and concise manner.
• Excellent writing, editing, and proofreading skills in English, with a keen eye for detail.
• Experience in various programming languages — we currently have SDKs for NodeJS, Java, Python, Ruby, and Go.
• Proven track record of meeting deadlines and delivering high-quality content.
• Strong attention to detail and the ability to manage multiple projects concurrently.
• Excellent interpersonal and communication skills, with a demonstrated ability to collaborate effectively with a range of stakeholders.