UI/UX Designer is a motivated, hands-on leader responsible for the overall UI/UX design strategy, design standards, and execution of our web applications to re-imagine the user experience. Partnering closely with product, this role will tightly align with the product vision and strategy to ensure we are creating easy, intuitive designs to drive adoption, usage, and self service of the new digital experience. This role will report into the VP of Product, and will have deep experience in setting the UI/UX design strategy, driving customer research and prototyping, and delivering an exceptional user experience for our customers. The ideal candidate for this role should have exceptional design skills and experience, a passion for UI/UX design and innovation and a deep understanding of user-centered design principles. You should also possess excellent communication, collaboration and problem-solving skills, and the ability to lead a team through the entire UI/UX design process.

Position Details:

• This is a part-time position, initially offering approximately 20 hours per week.

• The role is remote, providing flexibility in work location but requires availability between the hours of 9:00am to 5:00pm EST

• There is potential for the position to transition to full-time based on performance and business needs in 2025

• Applicants requiring full-time employment are encouraged to indicate their preference during the application process

Essential Functions:

1. Experience developing UI/UX design strategy aligned with the overall product vision and strategy. 2. Deep understanding and hands on experience in information architecture, site blueprint mapping, and interaction design. 3. Excellent UI/UX design skills showcasing problem solving techniques focused on the customer 4. Expertise in design software such as Figma and Miro. 5. Knowledge in user research tools such as usertesting.com or Maze 6. Deep understanding of user-centered design principles and practices, journey mapping techniques, and persona development based on research and data. 7. Experience in conducting user research and usability testing to support evidence-focused design decisions. 8. Excellent communication skills to articulate design decisions and process. 9. Developing wireframes and task flows based on user needs 10. Collaborating with Designers and Developers to create intuitive, user-friendly software 11. Understand product specifications and user psychology 12. Conduct concept and usability testing and gather feedback 13. Define the right interaction model and evaluate its success 14. Create wireframes and prototypes around customer needs 15. Find creative ways to solve UX problems (e.g. usability, findability) 16. Experience with digital and responsive design 17. Comfortable as a hands on contributor to designs, mockups and wire frames

Education:

• Bachelor's Degree Business, UX Design, Human-Computer Interaction, Design Thinking, or a related discipline. required

Work Experience:

3-4 years of proven experience as a UX Designer responsible for Design and UX Research and advocating for customer experience, required 3 years of experience in user research and usability testing required