Responsibilities :

• Onboard new merchants onto the ShopBack platform.
• Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team.
• Analyse data to ensure accuracy in order and transaction information.
• Work collaboratively across the organisation with Tech, Customer Service, Marketing and Business Development teams to optimize and scale current processes.
• Implement new initiatives to enhance the tracking reliability of ShopBack merchants.
• Work with the Customer Service team to problem-solve merchant related issues such as untracked orders and proactively implement solutions to prevent future recurrences.

• Bachelor Degree with at least 1 year experience (experience in the e-commerce industry is a plus).
• Good track record with setting up processes and improving productivity.
• Excellent with Microsoft Excel functions.
• Highly motivated problem solver able to identify issues and provide solutions in a fast paced startup environment.
• Fluency in German and English to communicate effectively with local and global stakeholders
• Strong attention to detail.