🌳 About the Role
We’re looking for our first customer success manager to join us! We have some amazing, growing renewable energy developer customers and want to serve them better!
🏆 What You’ll Achieve
- Manage 50-100 customers with onboarding, live training, webinars, renewals, health checks, collecting product feedback, support, quarterly account reviews, and success plans.
- Aid in upsells and expansion across our existing customer base.
- Collaborate closely with our founders to iterate on our CS strategy
- Continuously develop and maintain an in-depth understanding of our renewable energy customers, competitor landscape, and industry trends.
✨ About You
You are a scrappy CSM who iterates quickly. You will thrive in our culture if you:
- Have a strong bias towards action and prioritize execution
- Share our passion to build something that fights climate change
- Easily handle the unstructured environment of fast moving startups
- Have the hunger to grow together with Paces as we scale up
- Customer First: obsessed with driving value for customers
- Metrics: Proven ability to monitor customer health and increase NRR
- Fast-learner: you are proactive and able to pick up new things quickly
- Communication: Excellent communication, presentation, and negotiation skills
🚀 Bonus Points
- Previous experience at a high-growth, fast-paced startup
- Previous experience at our ACV range
- Previous domain experience
If you’re a builder who wants to actively construct a more positive climate future, join us! ✨