🌳 About the Role

We’re looking for our first customer success manager to join us! We have some amazing, growing renewable energy developer customers and want to serve them better!

🏆 What You’ll Achieve

• Manage 50-100 customers with onboarding, live training, webinars, renewals, health checks, collecting product feedback, support, quarterly account reviews, and success plans.
• Aid in upsells and expansion across our existing customer base.
• Collaborate closely with our founders to iterate on our CS strategy
• Continuously develop and maintain an in-depth understanding of our renewable energy customers, competitor landscape, and industry trends.

✨ About You You are a scrappy CSM who iterates quickly. You will thrive in our culture if you:

• Have a strong bias towards action and prioritize execution
• Share our passion to build something that fights climate change
• Easily handle the unstructured environment of fast moving startups
• Have the hunger to grow together with Paces as we scale up

📈 Requirements

• Customer First: obsessed with driving value for customers
• Metrics: Proven ability to monitor customer health and increase NRR
• Fast-learner: you are proactive and able to pick up new things quickly
• Communication: Excellent communication, presentation, and negotiation skills

🚀 Bonus Points

• Previous experience at a high-growth, fast-paced startup
• Previous experience at our ACV range
• Previous domain experience

If you’re a builder who wants to actively construct a more positive climate future, join us! ✨