Cyble is seeking an experienced Head of Customer Success to lead our customer success team in the US. Reporting to the VP of Customer Experience, this role will be responsible for managing the post-sales customer lifecycle and ensuring maximum value realization and customer retention.
Develop the customer success strategy for the US market that aligns with company goals Hire, mentor, and manage a team of Customer Success Managers Set customer success KPIs and implement processes to measure, report, and improve performance Collaborate with sales team to ensure smooth customer onboarding and transition to customer success Proactively identify upsell/expansion opportunities within existing accounts Develop training programs and documentation to enable customers to derive maximal value Be the voice of the customer and provide feedback to product and services teams Promote customer loyalty through high-touch engagement and account management Track account health metrics and turnover risks to minimize churn Establish yourself as a thought leader through content, events, and community building Requirements:
7+ years managing customer success teams, preferably for B2B SaaS companies Strong leadership abilities and experience with performance management Data-driven approach with ability to analyze metrics and find actionable insights Excellent communication and presentation skills Strategic thinker with experience devising and implementing customer success frameworks Passion for customer advocacy and ability to build trusted relationships Knowledge of cybersecurity industry and buyer personas a plus
This is a great opportunity to shape the customer journey for a leading threat intelligence company. If you have a customer-centric mindset and a track record of success, we want to hear from you!