The Customer Experience Designer is responsible for delivering design solutions to reduce the time it takes customers to reach retention thresholds. This role will be highly influential throughout all product areas and will help in shaping the product/business strategy and growth. It brings an opportunity to scale and shape design practices at a company reaching maximum velocity.

As the founding CX designer on our team, you’ll be partnering closely with Product, Engineering, Marketing, Customer Support, and Executives to facilitate research initiatives to understand the needs of our customers. This person should have a background in executing the Design Thinking process paired with a strong point of view on delivering innovation and optimal product experiences to successfully bring exceptional software to market.