Company Background Luxor is a global leader in Bitcoin mining solutions, offering a suite of services such as a Mining Pool, ASIC firmware via LuxOS, an ASIC brokerage desk, Hashrate Derivatives markets, and a cutting-edge data platform, Hashrate Index.

Role Overview This is a fully remote position with occasional travel requirements, reporting directly to the Business Development Lead and Product Manager for firmware. The role involves hands-on technical work and customer interaction to ensure the effective implementation and optimization of LuxOS.

Responsibilities

• Provide technical guidance and troubleshooting assistance to customers, ensuring their needs are met in a prompt and professional manner.
• Develop and maintain detailed documentation related to firmware installation, feature sets, and troubleshooting.
• Engage with Luxor's APIs to meet client-defined technical requirements.
• Implement and optimize LuxOS across client fleets, offering specialized knowledge in its functionalities.
• Collaborate with development and product teams to identify and resolve technical issues.
• Conduct firmware installations both on-site and remotely during client onboarding.

Requirements

• Passion for customer service, with an ability to liaise between customers and internal teams to resolve issues. * In-depth knowledge of firmware technologies.
• Proficiency in Python and bash scripting, with experience in navigating Linux terminals.
• Skill in VPN configuration for remote access and installation.
• Interest and experience in Bitcoin mining hardware, particularly ASICs.
• Exceptional communication skills, both written and verbal, with a customer-centric approach.

Note: Luxor does not accept resumes from third-party agencies without a signed agreement.