Trading Support Specialist Vip


Date listed

1 month ago

Employment Type

Full time



Found on:

Responsive image Remote OK

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you. Job Responsibilities:

  • Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products

  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels

  • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API

  • Being the first line support for all account and system related issues

  • Serve as the representative of VIP customers to internal teams including account, finance, risk and products

  • Collect customer feedback and manage projects to realise the product change requirements

  • Provide system and product updates to customers to ensure they are aware of all the major changes in time

Job Requirements:

  • Minimum of 3 years of relevant experience in financial services, technology and/or customer support

  • Experience in real time client facing supporting functions, preferably with high priority clients

  • Understanding of trading platforms or exchange, e.g. knowledge of trading orders

  • Understanding of the use of API in communicating with a trading platform

  • Hands-on experience in API trading is a strong plus

  • Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus

  • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures

  • Outstanding problem solving capabilities including solving issues under high pressure

  • Excellent communication skills to be able to facilitate cross departmental communication

  • Able to participate in an on-call rotation, as required by the business

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attire Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Web3 and API jobs that are similar:

$65,000 — $130,000/year

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