Vue Storefront sets a new standard in online shopping , making it more convenient, intuitive, and lightning-fast. We use the modern tech stack , believe in composable commerce architecture , and are dedicated to flattening the learning curve to business users. That is why enterprise customers can launch our store in weeks instead of months , gaining time and saving money.
For us, the most important thing is that Vue Storefront cares about people, their work-life balance, relations, and the impact they make on the community, tech & e-commerce world, and their private lives. Vibe, Self-driven, and Focus are Vue Storefront values, and we want to grow everyone who has a hunger for more and lives up to them!
Location : Remote, EMEA
As a Customer Success Engineer, you will be the technical pillar of our Customer Success team and support us in distributing our innovative platform.
You will be working closely with our partners and Enterprise customers, engaging with their technical decision-makers and teams in helping with design, best practices, and troubleshooting while implementing our solution to meet their needs.
You will have a background in Software Engineering and a deep understanding of the eCommerce industry. You will be a confident and articulate communicator and comfortable speaking with customer stakeholders, including the tech team, CTO/CIO, and business line stakeholders. You will take a solutions-oriented approach to problem-solving to deliver high-quality work.
3+ years of experience as a SaaS technical consultant or Customer Success Engineer with a proven track record of success
Ability to collaborate effectively with various teams throughout the organization
Highly motivated approach to gaining knowledge, especially in the context of web, cloud, and retail technologies
A fundamental understanding of customer requirements and "translating" them into product features and modern software architectures
DevOps/Cloud knowledge, including an understanding of Kubernetes and experience managing common deployment issues, is a strong plus
Native English fluency (any other language skills are a plus)
Excellent communication skills and confidence in engaging with a multitude of stakeholders (up to C-level)
Team player with high self-motivation and a pronounced “can do” attitude
Willingness to travel (up to 10% when safe to travel)
you share our values:
Come join VSF’s extraordinarily enthusiastic and successful team as we advance the ecommerce landscape!
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