Your job is to keep our customers happy. You’ll be their first point of contact and responsible for technical support. When customers report an issue you’ll be expected to solve it or escalate to the engineering team if needed.

You’ll manage our email support, live-chat, and Slack support. You’ll be responsible for creating and maintaining product and support documentation, including help centre articles and tutorial videos.

About you

• You're experienced with JavaScript and can make scripts for support, e.g. database updates or video conversions
• You can work in the terminal
• You’ve worked in customer-facing roles before
• You’re a clear and concise writer, with professional English.
• You like making videos (we’re a video startup!)

Bonus

• You have experience with AWS
• You have experience with FFmpeg
• You know your way around video editing software

The offer

• Work remotely (within US or Canada)
• $60k - $80k salary + stock options
• Laptop + home office budget
• Flexible vacation

About Tella

We're building the screen recorder that edits videos for you. We help startups and entrepreneurs create content that grows their business — just by recording their screen. We're a lean team where everyone has ownership of their domain. We're backed by Y Combinator, Gradient Ventures, Liquid2 and a bunch of great angel investors.

This is great opportunity for someone who’s keen to learn and wants to join a small, fast-growing startup in a technical role and work directly with the users of the product.

🎥 Make a 60 second video with Tella introducing yourself and include its link in your application.