As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:
Title: Fulfillment Implementation Manager
Location: DFW, Texas Region
The Partner Implementation Manager - ShipBob Fulfillment Network (SFN) will join ShipBob’s growing global SFN Implementation team, responsible for working with ShipBob fulfillment partners as we grow our global SFN network. This role will be primarily responsible for helping our new partner facilities, both domestically and abroad, launch on the ShipBob platform. This role will oversee new startup functions including project management, systems training and equipment set up. This person will build solid partnerships with new SFN partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services.
What you'll do:
Help in site selections and potential SFN site partner vetting.
Consultation: Understand SFN partner needs and adapt building launch plans to ensure successful partner integration and launch.
Under the direction of the Sr. Director- SFN, work to create detailed launch action plans to hit launch dates and success metrics.
Configuration: Implement Specific Measures for Success.
Training: Coach and Guide SFN partner to Success.
Troubleshoot: Find and Course-Correct.
Adoption: Push SFN partner use of Key ShipBob Features and Tools/Dashboard.
Perform: Nail Key Performance Indicators (KPIs).
Onsite Management: Function as the onsite GM at all times during the implementation phase - responsible for ensuring that all Jira tickets are resolved, ensuring orders do not breach, communication with control tower is timely, etc.
Additional duties and responsibilities as necessary.
What you'll bring to the table:
Reports to: Director, SFN Implementation, North America
Perks & Benefits:
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
At ShipBob, we’re looking to bring on board people who embody our core values:
ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service.
As one of the fastest growing tech companies in Chicago with over $330M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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