CX Specialist - Chat, Phone & Video - Work From Home
About Frontier
Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York based, fast-growing, fully-remote, 150-person company that has most of our team in India and Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.
Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.
If you like one of the Frontier roles, and you apply, and you’re accepted, we’ll screen you with a couple of internal interviews, and will work on getting you an interview for a full-time job within the month. Think of us as your personal talent agent, and good luck with the application :)
About The Role
We are looking for a dynamic, tech-savvy, client-facing CX Specialist with excellent communication skills to join our team.
You will be the first point of contact with current customers and responsible for researching issues, handling complaints; making sure every interaction, be it chat, email or phone, ends with a customer who feels completely cared for.
Responsibilities
Work with customers and solve their issues to their satisfaction
Triage requests to appropriate staff
Document and track contacts and resolutions for all interactions
Educate the customer on our self-service options
Make sure every customer feels heard
Personal attributes
A flair for customer service along with prior experience
Upbeat, enthusiastic, pleasant personality and attention to detail
Excellent listening skills and energetic phone presence
Professional, competitive, determined, and results oriented
Flexible, open-minded, and able to deliver success despite ambiguity
Job specific requirements
1-2 years in a customer service role
Prior experience with CRM or any customer service or ticketing software
Excellent internet for video calls with working computer
Ability to work on the US time zones
Excellent English, including understanding of a wide array of idioms (assessed via written, phone and video tests)
Salary & Benefits
Competitive annual salary (based on experience)
Learning opportunities
Working in a great culture
No salary data published by company so we estimated salary based on similar jobs related to Video and Video jobs that are similar:
$20,000 — $40,000/year
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