Why MailerLite?

• You'll find every day filled with intriguing challengesDifferent questions and unique use cases that make you think and improve your knowledge will keep you engaged on a daily basis.
  
  
• You'll grow, develop and evolveAs part of a team that's always looking for new, innovative ways to offer value for customers, you'll constantly be experimenting, learning, and trying out new things.
  
  
• You'll take ownershipWe expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments.
  
  
• You'll have experts at handWhenever you’re stuck, your teammates with a wide range of different expertise are ready to help you grow. And they’d love for you to share your knowledge too!
  
  
• You'll pick where you work, every dayWe embrace the remote culture. Every day you get to choose what environment makes you most productive.
  
  
• You'll have stabilityWe value a stable workplace! MailerLite has been thriving for over 10 years and our year-over-year growth continues to increase.

What you will work with

• You will become an expert in all MailerLite products - MailerLite, Classic MailerLite, MailerCheck, and our iOS apps and respective admin tools
• You will be answering customer queries via live chat (Intercom) and emails (HelpScout) about our products, their features, and how to make the best use of them
• You will be providing guidance on the functionality of MailerLite integrations and our API solutions (e.g. WooCommerce, Shopify, WordPress, Stripe, etc.)
• You will be identifying and reporting technical issues, bugs, and product improvements to the technical and product development teams
• You will use Slack for internal communication and work closely with the rest of the MailerLite Support Team, Technical team, and Compliance and Deliverability team to contribute to a top-notch customer experience

What we expect from you

• 2+ years of customer support experience (Live chat + email support), preferably in SaaS
• Fluency in speaking and writing in English (a secondary language is a plus!)
• Tech savvy - good knowledge of DNS, API, HTML, WordPress, E-Commerce tools, and Email Marketing would be a BIG plus.
• Outstanding attention to detail (if you apply, include the word lite somewhere in your application)
• Experience with Intercom, HelpScout, and Slack would be a plus
• You strongly resonate with MailerLite's values
• Fast and independent thinker, quick learner, attentive to details, team player
• Enjoys working in Customer Support as a career choice
• Remote work experience
• Preferred start date: 1st of April

• Sunday to Thursday
• Tuesday to Saturday
  
  

• 8am - 4pm CET
• 4pm - 12am CET
• 12am - 8am CET

What we offer

• Yearly gross salary: $31,200
• Remote-first culture with the team working remotely from all over the world
• International health insurance provided with coverage in most countries. Monthly healthcare payout available in select countries where coverage is limited
• Company-paid retreats. Once per year we gather for a week in an exotic location to work, learn and have fun together
• 31 days of vacation per year. We encourage you to unplug and recharge!
• 12 paid sick days for your physical and mental well-being, no doctor's note required. Parents can use them to care for their sick children
• 4 creative days. One paid day off per quarter to do something creative and fun
• 12 parental days per year. Enjoy one paid day off each month to treasure time with your children
• Parental leave. Enjoy paid bonding time at 100% of your salary when welcoming a new child into your family through birth or adoption - 3 months for primary caregivers and 1 month for secondary caregivers
• Parenting budget of $1000. Celebrate the arrival of your little one, whether through childbirth or adoption, with a special gift from us
• Joy Budget. Annual budget to spend on whatever that brings you joy
• MacBook and other tools that'll help you to do your job efficiently
• Check the full list of our awesome benefits here