Customer Support Representative

Bristle

Date listed

2 months ago

Employment Type

Contract

Remote

Yes

Keywords: remote

We are looking for a dedicated and enthusiastic Part-Time Customer Support Representative to join our growing team at Bristle Health. In this role, you will be a vital part of our customer service department, ensuring our customers have a seamless and positive experience while interacting with our products or services.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email, chat, or phone.
  • Provide accurate information and assistance to resolve customer issues or questions.
  • Maintain a strong understanding of our products or services to address customer concerns effectively.
  • Assist with order processing, returns, and exchanges.
  • Collaborate with other team members to ensure customer satisfaction and resolve complex issues.
  • Keep detailed records of customer interactions and feedback for analysis.
  • Identify and report product or service issues to the appropriate teams for resolution.
  • Continuously improve knowledge of products and services to better assist customers.

Requirements:

  • Previous customer service experience preferred but not required.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a proactive attitude.
  • Ability to work independently and as part of a team.
  • Detail-oriented with excellent organizational skills.
  • Proficiency in using customer support software and tools (training will be provided). Bonus if you have experience with Intercom and Shopify.
  • Passion for delivering exceptional customer service.

Benefits:

  • Competitive hourly wage.
  • Opportunities for growth within our startup company.
  • Flexible work schedule.
  • Training and development opportunities.
  • A supportive and collaborative work environment.

How to Apply:

If you are passionate about providing outstanding customer support and want to be part of a dynamic startup team, we'd love to hear from you!

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