About Classkick

At Classkick our vision is that every student on the planet is happy and successful in their education. We want to ensure 100M students happily get the support they need - thanks to thoughtful, simple technology creating opportunities and development for kids that simply wouldn’t otherwise exist. With Classkick, students are mastering do-nows, lessons, guided practice, group work, assessments, and homework

We do this by building technology to transform and enhance how teachers teach and how students learn. We deeply value school, teacher, and student success - and we believe the #1 driver of student learning and development is great feedback.

The Opportunity

In this role, you’ll join Classkick’s customer success team and drive our overall approach to onboard, support, and renew our most important and strategic business partners. You’ll define the vision of what success means for large school districts, and own company objectives around satisfaction and renewals.

In This Role, You Will:

• Own all aspects of the customer life cycle post-sales for your assigned book of business, ensuring a  blend of customer satisfaction and successful activation

• Ensure the successful setup and deployment of our application to maximize teacher effectiveness and student engagement

• Develop and implement strategies to identify and capitalize on expansion opportunities within existing accounts

• Collaborate with sales team to create targeted campaigns and promotions aimed at driving user expansion opportunities

• Utilize data and analytics to identify patterns, trends, and areas for improvement within our customer base

• Utilize our business operations tools to maintain an accurate renewal pipeline to forecast renewal revenue and identify upsell opportunities within existing accounts

• Work closely with other key functions such as Sales, Marketing, Support and Product to deliver key customer insights and drive customer growth across the enterprise segment

• Demonstrate excellent written and oral communication skills. Able to clearly explain complex technical concepts to non-technical users.

• Adept at collaborating with internal teams to resolve customer requests and other issues.

Minimum Requirements

• Former K12 teacher experience desired 
• Have 3+ years customer facing experience in EdTech
• Previously managed 250+ logos per year
• Have demonstrated revenue expansion success, representing over 100% NRR on your book of business.
• Uses systems such as CRM to track all customer-related activities and deliverables and manage pipeline and project revenue.

Compensation And Benefits

• Competitive Salary Base Pay: 90K-100K
• Opportunity for annual bonus
• 100% fully remote, U.S. based team
• Unlimited PTO
• Flexible Hours
• Stock Options
• Medical, Vision and Dental Plans
• Professional Development Stipend
• Parental Leave