We are JOIN, a team of 78 colleagues from various backgrounds, all on a mission to democratize recruiting. JOIN is one of Europe's fastest-growing HR-Tech startups with over 80,000 customers in 6 countries and more than 100,000 job listings. What's the role about? As Account Manager France at JOIN, you will be the main go-to person for all our French clients and will have a key role in ensuring the continuous growth of our revenues in France. You have the opportunity to work in a dynamic startup where your expertise will directly impact our growth. JOIN offers a freemium model, and thus the sales process starts with engaged users. No cold calling. Your future team You'll be a part of our Customer Success and Operations Department. Our team is collaborative, supportive, and driven by a shared pursuit of customer excellence. Tasks

• Customer Support: reply to phone, email or chat requests from existing free users. Only paying customers have a dedicated account manager who can reach out directly to you personally. We aim to minimize touch points with free users by offering them a self-served product with an extensive Help Center.
• Sales - New customers: Manage your pipeline of opportunities, assist potential customers with their questions and ensure they have a great experience using their JOIN account with the aim to convince them to book a subscription.
• Customer Success - Upsell/Cross-sell: Develop paying customers with various upsell, long-term commitment and upgrade strategies.
• Customer Success - Churn prevention: lead QBR with your biggest clients to ensure revenue retention.
• Software Proficiency: Take responsibility for continuously updating customer information within our CRM tools and contribute to the development of reliable revenue forecasting.
• Process Improvement: Identify and actively contribute to streamlining sales and customer support processes using best practices, standardization, and automation.

Requirements Must have

• Excellent command of French, written and spoken
• Good written and spoken English skills (our internal company language)
• Comfortable leading several conversations via phone or video call on a daily basis
• Organized and methodical
• Comfortable leading several conversations via phone or video call on a daily basis
• Demonstrated successful sales experience, ideally in a SaaS environment
• Experience working with a CRM

Nice to have

• Experience within HR/Recruiting industry
• Any other European language

Benefits

• Fair financial retribution (fix salary + bonus (EUR 44-64k p/a) + PSOP program)
• Macbook Pro or PC
• Stand-up desks
• Experience an inspiring, diverse, and international work atmosphere
• Work in our design office located in the famous Kulturbrauerei in Prenzlauer Berg, in the heart of Berlin!
• Regular team events, company events, breakfast or lunch sponsored by the company
• Enjoy flexibility with our hybrid work approach: If you work in the office as an employee (3 days a week), you'll receive an annual mobility budget of €600 for either Rydes or a BVG card
• Benefit from 4 weeks of "Work from Anywhere" each year after your probation period
• You'll receive an annual benefits budget of €600 and can enjoy the perks from 35 premium partners.

Recruiting Process Our recruiting process is designed to help us learn as much as possible about each candidate, provide candidates with insights into our team, and show them what it's like to be a team member at JOIN. 1. Cultural Fit interview with HR - Google Meet 2. Conversation with the Country Manager France - Google Meet 3. Work on a case study & presentation to CM France and Head of Customer Success and Operations - Google Meet or Onsite 4. Offer from HR - Google Meet We believe that uniqueness connects us and helps us succeed both as individuals and as a team. That's why we not only welcome diversity but celebrate it. We take equality and inclusion seriously and commit to welcoming everyone in our team with openness, acceptance, and respect. At JOIN, we want all team members to feel seen and supported. We welcome all applications, regardless of age, physical or mental abilities, gender, religion, sexual orientation, or any other diverse backgrounds. Need assistance or accommodations, either in the workplace or during the hiring process? Please do not hesitate to let us know! Don't meet all the requirements? That's okay too; we're open to exceptional profiles and celebrate diversity! Sounds interesting? We look forward to getting to know you!