Hiring Customer Success Manager – German-speaking (m/f/d) // PaulCamper | PaulCamper

Customer Success Manager – German-Speaking (M/F/D) // Paulcamper

Paulcamper | Berlin, Germany

Date listed

2 months ago

Employment Type

Full time

PaulCamper is the largest and fastest-growing camper-sharing platform in Europe that connects owners and renters of campers. We offer our amazing outdoor experiences in Germany, Austria and the Netherlands. In 2022 we joined Camplify Holdings Ltd, listed on the Australian Stock Exchange, they have operations in the UK, Spain, Australia and New Zealand. We’re now on a joint mission to become the world's largest and most trusted camper-sharing platform. When you join PaulCamper you’ll be working with more than 60, nature-loving, fun-to-hang-out with and dog-friendly people in Europe but you’ll also be part of a truly global team that is passionate about making ‘van life’ accessible to all! Our Customer Success team is acquiring, developing and taking care of our supply, the PaulCamper fleet in Germany and Austria (that's why we require German language skills on a native speaker level!). They assist and advise RV owners to be successful and market their RVs the way they want. Through guidance and education, they ensure that all camper van owners are confident and prepared to deliver great experiences via our platform. Join our vision to build the most successful and diverse fleet in the camper-sharing ecosystem! Your mission:

  • Main contact person for specific fleet groups (such as commercial owners or key accounts) via phone and email
  • Manage fleet controlling with defined KPIs within your fleet group
  • Improve existing or develop new approaches to automate repetitive tasks to educate and empower our RV owners to succeed
  • Development of process improvements through data-driven user testing
  • Close cross-team collaboration with our product department to improve the customer experience for our supply by providing constant feedback from the market
What we’re looking for:
  • 1-2 years of practical work experience in Account Management or similar areas
  • High level of customer and service orientation with excellent communication skills via phone and email
  • Passion for building new processes and finding new ways of achieving goals
  • Fluent German skills (oral and writing), good English, other European languages (esp. Spanish!) are a plus
  • Availability full-time or part-time (or flexible as we are a seasonal business)
  • Reliable team player with a healthy feedback culture, pragmatic mindset and a sense of humor
What’s in it for you: Be part of PaulCamper’s success story and leave your very own footprint by actively helping us shape and grow our company and culture - based on passion, authenticity, and respect. Besides the opportunity to take on responsibility from day 1, to leave an impact on our product and the way people enjoy their vacation we are offering the following perks & benefits & work environment:
  • Come as you are: We offer an international, inclusive and fun work environment with more than 14 nationalities.
  • Impact matters: We love to have a job with purpose, make an impact on the way people travel and enable everybody to experience camper & van life.
  • Strong growth mindset: We offer a learning & education budget for continuous improvement to support your personal and professional growth.
  • PaulCamper Week: We pay for your next outdoor adventure with a camper van booked via our platform!
  • Flexibility & freedom: We offer home office as well as 10 days per quarter working remotely from everywhere within the EU.
  • Time to recreate: We offer 27 vacation days per year to make sure you can recharge your batteries.
  • Great workplace: Well connected, bright and open office in central Berlin with a view of the television tower and a lot of brain food (fresh fruits, cereals, coffee, drinks, etc.)
  • Dog friendly: Bring your furry friend to the office!
  • Teamwork makes the dream work: We have a great team spirit, collegial support, organizing regular team lunches or cooking sessions and love to party hard during our team events.
We are excited to hear from you! Please fill out our online application form and we will get back to you ASAP! Applications are evaluated only on their professional qualifications, and talent is considered regardless of race, color, religion, gender, sexual identity, nationality, severe disability or age. 

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