☎ Community Phone

remote first and always

Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful.

In the smartphone revolution, we've forgotten about the phone; it's been left behind technologically. It serves us spam calls or requires small business owners to learn technical concepts like VoIP (Voice over IP or internet calling).

In 2022 we grew our recurring revenue by over 400% while discovering profitable channels ready for optimization and scale.

Our team expanded from 17 people in 2022 to 70+ now. Our customers now include KFC, AT&T, dozens of state and local governments, and General Motors (as well as consumers around the US).

Our investors are the same early investors in companies like Reddit, DropBox, Airbnb, Twitch, and Lyft. Our culture is customer-centric and believes happy customers are the best salesforce on the planet! Our growth has been organic, and we’re growing the team to meet the demand.

💼 About the role

We're looking to add to our sales team, by expanding our leadership. As our Director of Sales, you'll handle sales goals and day-to-day operations on the consumer side and continue to expand the international team.

💪🏼You will...

• Own Lead Conversion and quality rates + cost efficiency
• Stand up and Experiment with new playbooks, processes, and automation to increase the overall lead conversion rate
• Motivate, Coach, and Mentor sales agents
• Implement and Monitor individual sales Targets that align with overall sales team KPIs and metrics
• Improve Sales Training to exceed customer expectations and maximize first-call conversions
• Analyze call, ticket, and chat data and prepare reports
• Provide feedback and performance evaluations routinely
• Enforce, Maintain, and Improve SOPs

🤩 You are...

• An Experienced Leader who has 5+ years of experience in a consumer inbound sales environment and is comfortable leading a team of 12+ sales team members
• A Builder with an eagerness to dive into analytics
• Customer-Focused and look to provide the best experience possible for each customer from our team members
• A Coach who can motivate and encourage and bring out the best in our team

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!

Our salary ranges are determined by role, level, and location