Hiring Customer Success Lead | FlutterFlow

Customer Success Lead

Flutterflow

Date listed

3 weeks ago

Employment Type

Full time

Remote

Yes

Keywords: remote flutter

A Customer Support Lead, you’ll work hands-on with our Technical Support team and customers to ensure we deliver an excellent customer experience. You’ll be responsible for hiring, coaching, and developing a team of high-performing Technical Support Engineers. You’ll also work cross-functionally across the organization to build support processes that scale with FlutterFlow.

What You Will Work On

  • Build our B2B and B2C support strategy from the ground up
  • Hire, develop and lead a team of Technical Support Engineers
  • Answer customer questions via email and chat
  • Identify and implement process improvements and tools to improve our customer experience
  • Be responsible for ensuring team, and/or individual goals and KPIs are met
  • Identify trends and emerging customer issues and work with internal teams to resolve these issues

Who you are

  • 2+ years of experience building and managing a high-performing technical support team
  • Experience managing a remote and globally distributed team
  • Technical background (e.g. engineering, computer science, etc.) and willingness to learn everything there is to know about FlutterFlow
  • Data driven with strong business judgment
  • Experience working at SaaS or high-growth startup

Bonus Points

  • 1+ years of experience with Flutter and Dart
  • Experience with Firebase
  • Experience with mobile app development

Benefits

  • Live anywhere in the US
  • Generous salary and equity package
  • Full Health/Vision/Dental benefits (US-based employees)
  • Flexible Vacation / Sick Leave
  • Flexible work hours

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