Hiring Director of Strategic Accounts - Central | CareRev

Director Of Strategic Accounts - Central


Date listed

2 months ago

Employment Type

Full time



CareRev is a technology platform empowering healthcare professionals to take control of their careers. CareRev provides a direct line between healthcare facilities and local clinical talent, cutting out the middleman and enabling professionals to work where and when they want. Together, we’re building the local, resilient, flexible healthcare workforce of the future. CareRev serves over 32 major metropolitan areas nationwide at over 70 hospitals and health systems, and over 540 outpatient centers and skilled nursing facilities. More than 22,000 clinical professionals (and growing!) are included in CareRev’s network. For more information, visit www.carerev.com or follow us on LinkedIn.

Our Director of Strategic Accounts will focus on forging deep relationships and serving as a trusted advisor to CareRev’s clients within an assigned portfolio. We are looking for a candidate who is passionate about being the voice of the customer. You will have a strong entrepreneurial spirit; and creative problem solving skills along with intellectual curiosity to get to the bottom of client issues and opportunities. You’ll also be willing to roll up your sleeves to make solutions happen. Does this sound like you? If so, please keep reading!

What You’ll Do:

  • Responsible for the satisfaction, health, retention, and growth of an assigned portfolio
  • Cultivate productive, trusted relationships with key client executives and stakeholders
  • Serve as a strategic advisor and consultative partner, helping to identify opportunities for growth within the assigned account portfolio
  • Influence a deeper client understanding of the CareRev platform and value proposition by presentation of data
  • Support the strategy and execution of the commercial process for contract renewals, renegotiations, expansions, and SOW within assigned portfolio
  • Facilitate regular Strategic Account review process for each client, including relationship mapping, issue identification, and action planning, in lead up to Quarterly Business Review
  • Proactively assess, validate, and prioritize client needs on an ongoing basis, channeling input from clients into CareRev’s product roadmap and strategy
  • Ability to identify and successfully forecast client needs to support CareRev’s operation teams to fulfill clients' needs
  • Partner with Ops, product, and leadership, monitoring issue resolution and ensuring appropriate, timely follow up by CareRev team members
  • Advocate internally on behalf of the client to overcome challenges with satisfaction and provide feedback to internal teams to address root cause of satisfaction issues
  • Drive best in class CSAT/NPS scores

Metrics for Success:

  • Revenue and Client Retention**
  • Client referenceability and satisfaction
  • Same-Store Growth Targets
  • Renewals and renegotiations

**What We’re Looking For: **

  • 5+ years in relationship management roles within healthcare (consulting, account management, etc.)
  • Ability to generate trust among Healthcare executives, clinical leadership, and CareRev platform end users
  • Excellent listening, negotiation, and presentation skills
  • A steady demeanor with the proven ability to determine when to escalate and how to prioritize competing inputs
  • Commercial / business development acumen to identify and manage growth opportunities
  • Proven success in growing business in existing accounts through upselling, cross-selling
  • Excellent verbal and written communications skills, particularly in the realm of telling a compelling story of value
  • Familiarity working with teams covering enterprise SaaS products and supporting corporate customers
  • Customer Relationship Management (CRM), Salesforce experience preferred
  • Google Suite Experience a positive
  • Previous experience working in a high growth environment is a plus
  • Ability to work Central time zone is required
  • 20% travel is required within the Central time zone
  • COVID-19 vaccination is required

Reasons to Consider Us:

  • 100% remote company
  • Comprehensive medical, dental, and vision benefits
  • Short term disability 100% covered by CareRev
  • Life insurance covered by CareRev
  • Fertility health and family-planning benefits
  • Paid parental leave
  • Generous paid holidays & unlimited PTO
  • 401K and company match
  • Competitive Stock Options
  • Employee Assistance Program
  • Employee discount network
  • Pet Insurance
  • Learning reimbursement program
  • Home office set-up equipment stipend

Physical Requirements:

  • Prolonged periods of sitting and/or standing at a desk
  • Prolonged periods of working on a computer
  • Repeating motions that may include the wrists, hands and/or fingers
  • Ability to lift up to 15 pounds of work equipment
  • Ability to set up home office to include desk and chair

CareRev is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please discuss with your Recruiter.

We are an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful manner. We celebrate diversity and are committed to creating an inclusive environment for all individuals. CareRev treats all employees and job applicants based on merit, qualifications, and competence without regard to any qualified individuals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military, and veteran status, or any other characteristic protected by state or federal law. CareRev also considers qualified applicants with criminal histories consistent with applicable local, state, and federal law.

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