The role: As a Customer Success Manager at Go1, you will play a crucial role in driving long term customer value through engagement, adoption, and advocacy within your assigned portfolio. Accountable for retention of customers, and contributors to customer growth. You will be responsible for ensuring the success and satisfaction of our customers throughout their entire journey with Go1. By closely collaborating with our internal teams, you will monitor the performance and engagement of your portfolio, while maximising the value they derive from our learning solutions. Your expertise in customer relationship management will be essential as you guide clients through the Go1 Customer Journey, providing them with exceptional support and resources at every step. This position will require close partnership with our Sales, Marketing, and Support teams and will be focused on our French, Swiss and German markets.
Why You'll Love This Role:
Drive Results: Utilise data, our technology stack and customer insights to achieve company objectives in product adoption and engagement.
Shape Education: Directly influence how customers engage with our learning catalogue, revolutionising the way employees and individuals up-skill, unlock their positive potential and build a love of learning.
Be the voice of customers: Assist customers by providing best-in class support, taking ownership and escalating as appropriate, and enabling them to contribute to the perfection of our products
Grow personally and professionally: Learn and share best practices at global scale, invest in your growth and well-being with our offered resources, and discover ways of collaborating with colleagues from various culture and regions all over the world
Why You're a Great Fit:
Track Record of Success: At least two years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and customer satisfaction.
Fluent in German, English and French
Strong Product Interest: Rapidly become well-versed in Go1's products, understanding their intricacies and effectively aligning them to address customer pain points.
Relationship Building: Excel at establishing meaningful connections with customers at different leadership levels, leading impactful conversations that drive action and deliver results.
Data & Analytics: You love diving into customer data, uncovering trends and insights that lead to further engagement with the Go1 product.
Collaborative Mindset: Reliable and considerate teammate who values diverse perspectives while confidently advocating for your own convictions.
Client Success Mindset & Planning: Leverage your experience in client success planning, utilising discovery questions, active listening, and synthesis of client goals to uncover hidden needs and address core challenges effectively.
At Go1, your base pay is one part of your total compensation package. This role pays €45,000 with a variable bonus of €20,000. This role is also eligible for employee stock options.Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time. While technical skills are important, it is just as important for us find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above.
No salary data published by company so we estimated salary based on similar jobs related to Education and Education jobs that are similar:
$50,000 — $70,000/year
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