Support Engineer

Location: New York, NY (in-person)
Company: Alinea Invest

Alinea is building the investing platform for the next generation.

• Post-Series A
• 2.5M+ downloads

We’re hiring a technical Support Engineer to own production debugging, surface systemic issues, and raise product quality across mobile, backend, payments, and brokerage infrastructure.

What You’ll Do

• Investigate complex production issues across iOS, Android, backend services, and third-party integrations
• Reproduce bugs and isolate root causes
• Query databases (SQL) and analyze logs
• Debug Stripe and payment-related issues
• Identify patterns across tickets that point to systemic product problems
• Partner directly with engineers to resolve issues quickly
• Improve QA processes and release validation
• Build internal debugging tools or scripts

You will play a critical role in product reliability, retention, and revenue protection.

What We’re Looking For

• 2–5+ years in technical support, QA, solutions engineering, or backend engineering
• Strong debugging skills across APIs and production systems
• Comfortable writing SQL
• Experience investigating live production issues
• High ownership and strong root-cause thinking
• Comfortable in a fast-moving startup environment

Strong plus: fintech, payments (Stripe), mobile debugging, monitoring tools (Datadog/Sentry).