Great Question is hiring a Customer Support Engineer to further our mission to democratize user research — helping companies get feedback from customers to ensure they build software that people want!
We're a well-funded seed-stage startup, backed by Y Combinator and Funders Club, looking for a customer- and process-obsessed support hero to join our high performing, fast paced, and fully remote team.
This is a remote role open to anyone able to work in North American time zones.
Reporting to the Head of Customer Success, you’ll be both the face of technical support for our global user base and the owner of delivering an 11/10 customer experience as we continue to grow.
This’ll look like:
You’ll be joining a small team and will have a direct impact on the company’s maturity and success. So far, we've succeeded by putting the customer first, and we see each interaction as an opportunity to continuously improve the customer experience.
We’re looking for more than just a support leader — someone that is excited by being part of the foundational team to accelerate growth.
We're looking for someone with proven experience in a leadership role in virtual customer support at a SaaS start-up.
You’ll need the following skill sets to be successful in this role:
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