About Rippling Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America’s best startup employers by Forbes (#12 out of 500).
About the role
Rippling is looking for an Operations Associate to onboard employees and ensure ongoing regulatory compliance with various federal, state and local agencies. This is an exciting opportunity to become a foundational member of our customer operations team. You’ll help design scalable processes to bring new customers into our platform, while working cross-functionally to minimize the operational burden through software and process automation. It’s a highly cross-functional role which impacts our sales and product teams.
What you will do Execute tasks related to new employees’ onboarding such as employee onboarding verifications, benefits setup and enrollments for our customers Conduct filings and registrations with government agencies on behalf of customers Review, Build and Improve current operational process and create how-to documentation library Review and process inbound communications related to insurance and regulatory tasks Build end to end operational process for benefits enrollments to our customers Research process requirements for work streams for new products and countries Provide feedback on our internal systems and processes to improve our operations Work with R&D to improve customer onboarding processes through automation
What you will need
4+ years of experience in an operational role, such as payroll operations, regulatory operations, or support operations Strong English communication skills (written and verbal) Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with SFDC/JIRA/Confluence a plus Strong research and process development skills Structural thinking and problem solving Ownership and Proactive attitude towards pushing things to go get done Ability to learn quickly and deal with ambiguity Ability to work in Eastern time zone - EST Grit, patience, drive as you would be working with different teams, partners and government agencies