Hiring Customer Success Manager | MixRank

Customer Success Manager

Mixrank

Date listed

1 month ago

Employment Type

Full time

Remote

Yes

Keywords: remote sql

Why work at MixRank

MixRank is a data intelligence platform that's backed by YCombinator, 500 Startups, Mark Cuban, and other Silicon Valley investors. Founded in 2011, we started off crawling websites and apps trying to decode tech stacks and what tools/products companies use.

Fast-forward to today, we're now among the top data providers in the world. Our ultra-high frequency datasets make their way into Fortune 500 companies, leading sales intelligence platforms & recruitment solutions, venture capital, private equity and public market firms.

Our customers are highly data-driven, and are experts at handling billions of records of data. We help provide a world-class data experience, and help our customers focus on their customer experience and outcomes, while we focus on ensuring instant and constant access to high quality, highly refreshed data.

We've been a 100% globally distributed company since 2018, spanning 14+ countries. We've been growing consistently 50% year over year the last 5 years. We're not a rocketship nor are we building things at hyperscale. Our focus is on making sure we're doing what's best by our customers, investors, and employees, while building a long-lasting business that teammates that join us would consider investing their life's work into.

We offer competitive salaries and remote work benefits, prefer asynchronous communication, and offer a healthy work culture.

About the role

The Technical Account Manager will be our link between MixRank and our enterprise customers. They will serve as a day-to-day contact for our largest customers. They'll be responsible for all incoming customer requests as well as proactive communication for new product launches, upgrades, bugs-fixes and more. The TAM/CSM will also work directly with Account Executives on up-sell and cross-sell opportunities, as well as handle ongoing renewals for our enterprise clients.

This is a 100% remote role, with the expectation of being available during EST work-hours.

Key responsibilities

Be involved in the final deal stages with Account Executives in closing enterprise deals. Take over from AEs and onboard new customers with a well-defined onboarding process. Maintain a knowledge base or repository of useful information for customers. Create and execute SQL queries to answer common questions. Become a subject matter expert on the client’s use-cases, database setup and more. Handle customer escalations, and become point of contact on MixRank's side for any and all client communications. Create customer health scores that assist the sales team in forecasting renewals, and other sales functions.

Qualifications

EXCELLENT communication skills — both written and oral. SQL query experience. Basic knowledge of database systems is a plus. Ability to handle client escalations and be the focal point of MixRank communications. Project management experience to triage engineering bandwidth and prioritize bugs/requests. Experience with CRMs is a plus. Self-learner and high degree of accountability.

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