Job Overview

Are you a Web3 enthusiast ready to lead our community into the future? We’re seeking a Community Manager who’s not just passionate but deeply immersed in the Web3 universe. In this pivotal role, you’ll be responsible for executing our Customer Success plan, connecting with our users, and nurturing a vibrant SendingMe community.

Key Responsibilities

As our Community Manager in the Web3 space, you’ll be at the forefront of our mission:

• Execute our retention and Customer Success plan, carefully crafted by our Team Lead.
• Be the face that resolves community concerns, bridging the gap between our company and our valued users.
• Dive into the SendingMe community across multiple channels, from our messaging platform to our social media spaces.
• Address user feedback, tackle feature requests, and swiftly handle support issues, leaving our users delighted with the resolution.
• Create and manage exciting community events, including Twitter Spaces, webinars, and networking sessions that spark connections and innovation.
• Collaborate with our content team to curate and share compelling content tailored to each user persona.
• Craft and maintain a content calendar to ensure a steady stream of relevant material across all communication channels.
• Keep an eye on key community engagement metrics and KPIs, offering brilliant recommendations for ongoing improvement.
• Build and nurture meaningful relationships with key community members, from visionary Web3 startup founders to partners.
• Stay in the know about industry trends, the competitive landscape, and the latest in community management and marketing.

Qualifications

• Bachelor’s degree in Marketing, Communications, or a related field
• You’ve got a solid 3+ years of experience in community management, ideally within the Web3, blockchain, or cryptocurrency industry
• Strong understanding of customer success and user retention strategies
• Excellent communication and interpersonal skills
• Experience with messaging platforms like Discord or Telegram
• Proven ability to multitask and manage multiple projects simultaneously
• Ability to work effectively in a fast-paced, dynamic environment
• Passion for the Web3 ecosystem and a deep understanding of its trends and developments

What We Offer

• A competitive salary and benefits package that recognizes your talent and dedication.
• The chance to be part of a rapidly growing industry where your work truly matters.
• Collaborative and supportive work environment
• Flexible work schedule and remote work options