Typewise (Y Combinator S22) is a Swiss-American deep tech company, on a mission to make daily lives easier by decoding human thoughts. Therefore, we’re offering two apps.

First, we develop a keyboard app “Typewise Keyboard” which is specifically designed for smartphones to help users type fast and error-free. The app has been downloaded over 2 million times and supports iOS as well as Android. Second, we build text prediction software that boosts productivity for customer service and sales by 2-3X. Our enterprise clients include Fortune 500 companies across Europe and the US. Our solution is a B2B browser extension (JavaScript-based) that empowers employees to answer emails and live chats faster and with higher quality across various CRM systems. We use our proprietary AI technology that we develop together with the world-leading ETH Zurich Institute’s AI Center.

We’re looking for an Application Tester & Technical Support Agent (full-time, remote work) who owns testing and customer service for our keyboard app. In this role you’ll make sure that every app update is properly tested and stable prior to its release. Customer service for the mobile app, through various channels, such as emails, app store ratings, Telegram chat group, and our feature suggestion platform, will also fall under your domain. This includes reproducing issues and creating tasks for the development team if needed. As these responsibilities can be managed within 2 days a week, the remaining 3 days you’ll support our QA engineer who’s responsible the browser extension by performing manual testing of the browser extension as well.

Why work for Typewise

We’re a 15+ people, passionate, international team based in Zurich, London, Bucharest, Belgrade, and beyond. Our company is remote first and we thrive on a fast-paced, fast-growing, flexible environment with flat hierarchy and individual ownership:

• You will have the chance to make a significant impact on the development of a fresh, innovative, and growing product with global potential to reach millions of people
• We employ short decision-making processes, and we use a lean and agile approach to development
• You will be involved in both manual testing and customer support, offering a diverse set of tasks and challenges
• Opportunity to work closely with a dynamic and international team across multiple locations
• Be a part of a remote-first company with flexible working hours and a flat hierarchy

Your profile

• (Bachelor's) degree or comparable experience in a relevant field
• Fluent in English (both written and spoken)
• Proven work experience in manual app and web testing
• Understanding of QA methodologies
• Access to older phones and the latest iPhone 14 and Android 13/14 smartphones
• Experience in providing technical support (written), ideally for mobile apps
• Tech enthusiast with strong will to ensure the quality of our products and providing top-notch support to our app users
• Team player, inquisitive personality, and a (good) sense of humor.

If you want to be part of an innovative and awesome start-up team, and bring your own ideas to life for millions of users, say hello and send us your CV.