Empowerment & Efficiency, at the Point of Care

Highlights

• Critically needed: We support frontline nurses
• Traction: Doubled ARR YoY
• Happy clients: Lots of upsells; net dollar retention 140%
• Big opportunity: We are first mover and currently in 30+ health systems
• Mission driven: We democratize best practices, saving lives, and money

About Us

Healthcare is delivered by teams - nurses, doctors, and staff - that must meet the unique, specific needs of each hospital, clinic, and department. These individuals perform in high-stakes situations but are often challenged by an inability to keep up with constantly changing information. The resulting stress adds to the strain on a healthcare system that is seeing unprecedented turnover, burnout rates greater than 50%, and a growing number of medical errors (the #3 cause of death in the U.S.).

Elemeno Health is a UCSF-backed B2B SaaS for healthcare systems– a just-in-time microlearning app customized to support frontline teams. We deliver bite-sized training and communications to frontline staff, at their fingertips, anytime, anywhere. Our efficacy is demonstrated in our published results, passionate clients, and consistent renewals. Repeatable results:

• Shortening staff orientation times by 50%
• Decreasing serious patient harm by 75%
• Reducing labor cost by millions

The Position

We are hiring for a new position of VP of Client Success & Operations whose mission will be to drive the effectiveness and efficiency of our Client Success and Content Production teams, with an overarching goal of driving client retention and expansions. The VP of Client Success & Operations will report directly to the CEO and will be their trusted partner in defining client success objectives, strategy, and tactics, and in implementing processes that scale. Direct reports will include the Executive Director of Client Success and the Head of Content Production whose combined teams include approximately 20 employees. The VP of Client Success & Operations will partner closely with the EVP & Head of Growth (who was recruited last year through the YC community).

Why You Should Apply

Impact: Lead the charge in tackling healthcare's biggest challenges, from reducing medical errors to improving patient care. Innovation: Join a UCSF and YC backed pioneer, transforming the healthcare landscape. Growth: Be part of a dynamic team, driving client retention and expansions with a direct impact on our success. Remote Flexibility: Work from anywhere while making a real difference. Expect 20-30% travel for client and team meetings. Collaboration: Partner closely with the CEO and EVP & Head of Growth to shape and execute our client success strategy.

What You'll Be Doing

Data Excellence: Deliver impactful insights through reporting and analysis to drive renewals and upsell forecasts. Process Optimization: Design playbooks for Client Success Managers, enhancing the customer journey and ensuring optimal adoption. Risk Management: Identify at-risk renewals early and provide a path to resolution. Cross-Functional Coordination: Foster alignment between Content Production and client expectations, relaying feedback, and reporting bugs. Team Growth: Structure client tiers, forecast hiring needs, and optimize Content Production teams for efficiency. Tools & Systems: Evaluate and implement software/tools to enhance operations.

About You

Be able to do the job as described. Passionate about growth and healthcare transformation. Budget management and strategy development experience. Process-oriented with a knack for solving complex problems. Exceptional communicator and active listener.

Additional Background

We are located in Oakland, CA. This position is remote. Expect 25-50% travel. For San Francisco Bay Area residents, a hybrid office/remote workplace may be available. This position is a full-time, at-will position and is subject to a complete background check. Elemeno is an Equal Opportunity Employer committed to fostering a culture of diversity, equity, inclusion, and belonging, as reflected in our values:

• Let the mission lead us. We wake up each day with the goal of helping others do the best they can.
• Collaborate as teachers and learners. Our work is better when it is the sum of all of our ideas and efforts.
• Value people from underrepresented backgrounds. Diverse experiences fuel our strength.
• Seek to create shared understanding. We are committed to building an inclusive environment in which all people feel safe and excited to bring their full selves to work or to partner with us.
• Focus on our clients. From the way we build our product to the ways we provide services, our clients’ goals drive our efforts.

How To Apply: Through bookface, and jobs [at] elemenohealth.com