Marketing Operations Manager

Close

Date listed

1 month ago

Remote

Yes

Employees

11-50

Glassdoor Rating

4/5 (17 reviews)

Keywords: remote

About Us
Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who value autonomy and impact.

We 💛 small, scaling businesses. Since 2013, we’ve been building a CRM that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.

About the Role
We're looking for a Marketing Ops Manager to join our growing marketing team at Close. You'll report to the Head of Demand Generation and work to support the marketing team and greater go-to-market (GTM) organizations.

Our marketing team at Close is growing rapidly, and we need a strategic marketing ops manager who can help ensure we're optimizing channels, tactics, tools, and handoffs to better capture and convert demand. We're not looking for a ticket taker - we're looking for someone who can help us analyze what's working, what's not, and make recommendations for how we can improve. This is a critical role to ensure we're optimizing not just our marketing tech stack, but our entire lead flow for the organization!

Our ideal candidate will have a proven track record of helping go-to-market teams make informed business decisions, developing system solutions, and supporting cross-functional initiatives.

Come help us build best-in-class SaaS systems and processes.

⭐ What you'll do
  • Using our own CRM, you’ll learn Close like the back of your hand and serve as the Admin for Close and all other martech including Customer.io, Webflow, Google Analytics, etc
  • Build, evaluate, and monitor automated workflows between marketing and sales ie lead routing, lead assignment, rules of engagement, etc
  • Monitor conversion points in the customer journey and make data-driven recommendations to improve conversion
  • Help ensure data is properly passed and stored across Martech tools
  • Evaluate and onboard new technologies; support existing technologies
  • Create business process documentation and training materials
  • Work with Rev Ops to create and troubleshoot reports on marketing performance, leveraging data-driven insights to recommend optimizations and future strategies
  • Ensure accurate data flow from campaigns to attribution and reporting frameworks by standardizing campaign operations and maintaining best practices in data governance 
  • Work cross-functionally across Close to support business stakeholders on all teams, ensuring cohesive and effective marketing efforts

🪞 Who you are
  • 3-5 years experience in a marketing ops admin role
  • Proficient in implementing and managing MAP and CRM tools
  • Previous experience at a PLG company is a plus
  • Excellent communication skills to keep relevant stakeholders informed
  • Self-motivated and curious; you’re willing to question and challenge the status quo
  • Data-driven, you love to see the impact your work has on KPIs
  • Physically based in the United States

🌏 Why Close?
  • Watch our culture video featuring our annual team retreat in Italy
  • 100% remote company
  • 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
  • Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
  • 1 month paid sabbatical every 5 years
  • Paid parental leave
  • Medical, Dental, Vision with HSA option (US residents)
  • 401k matching at 6% (US residents)
  • Dependent care FSA (US residents)
  • Our story and team 🚀

💚 Our Values
  • Build a house you want to live in - Examine long-term thinking and action
  • No BS - Practice transparency and honesty, especially when it’s hard
  • Invest in each other - Build successful relationships with your coworkers and customers 
  • Discipline equals freedom - Keep your word to yourself and others
  • Strive for greatness - Constantly challenge yourself and others 

💻 How We Work Together
  • Productivity, Quality & Impact - We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. 
  • Asynchronous communication & collaboration - We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly. 
  • Appreciation for Deep Work - During your normal work day, not after a day a meetings!
  • Autonomy & Freedom - Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start. 

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