About Magic

We are a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.

Why this role exists

Reporting to the President, the Head of People Product, will own ‘cradle to grave’ of our “people” product, which is staffing a variety of remote ‘assistant’ roles for our clients, from Sales roles to Transcriptionists, to classic Virtual Assistants. Three major teams will report into this role, including ‘Assistant Recruiting’, Training, and Assistant Relationship Management. The Head of People Product will co-create and execute on a plan that improves client retention through a consistent product delivery experience.

Interested and qualified applications will be processed on this link: https://apply.workable.com/j/E26F7399B9

Outcomes for Exceptional Product Delivery:

Recruiting

You will ensure we are hiring the best workers, regardless of geography, across various staffing categories; this will include managing and optimizing the 40+ assistant recruiting teams. (Recruiting Team)

Placement (Matching)

Show up rate for IC assistants on placement calls You will work cross-functionally with Sales and Biz Ops to get to an 80% or higher ‘match rate’ for placed assistants. Reviewing our product delivery roadmap and customer journey and reverse architecting how we get to the ideal of ‘one recommendation = one placement’

Engagement

You will own and optimize our training team, expanding from qualifications to up-skilling of particular roles. Cradle-to-grave assistant communication, from when they are in our recruiting process, to waiting on the bench, to match, lost a client, new client placement, up-skilling, and support.

Requirements Product delivery and management of a ‘people’ product Strong understanding of project management methodologies (e.g., Agile, Waterfall, etc.) You have scaled up teams from dozens to hundreds of employees. You have experience managing fully remote and international teams. BPO or outsourcing experience is a plus

You should apply if... You have extreme passion and empathy for success of the contractors. You are an excellent communicator, both written and verbal, with strong presentation skills You’re curious and stay up-to-date with technology trends, including AI You are able to see the 10,000 foot perspective, while also being willing to jump into the weeds when needed to understand and fix processes, systems or performance issues.

This position offers: Competitive salary Equity Benefits 100% remote work