About Us:

Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto. ‍ Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering.

We're backed by incredible investors like Y Combinator, Greycroft, Soma Capital, and founders/top operators from Doordash, Kabam, IFTTT, and Pinterest. We're a fast-moving team, and this role is an opportunity to join an early-stage startup as one of the first employees and directly impact how teams build product.

📍 Location:

San Francisco / Remote 🌉

💰 Compensation:

$75K-$95K, early team equity

⚡️ As a technical product specialist, you'll:

• become a Ditto product expert (and power user). Work directly with users to guide them on exactly how best to use and set up Ditto to achieve their goals
• serve as a technical resource pre- and post-sales. Conduct developer demos and assist with technical implementation, training, and troubleshooting
• triage and resolve support issues and questions that come in via Intercom, email, Slack
• create and contribute to Ditto’s help guides and other support collateral
• serve as the voice of our self-serve customers. Identify, document, and surface customer insights and feedback that help us continuously improve our product

🤝 We're looking for someone that:

• has 2+ years of experience in a customer-facing role (ideally technical)
• has a technical background, whether through experience or education
• is tech-savvy and adept at learning and deeply understanding new technologies
• has strong and creative problem-solving skills, with the ability to think critically and troubleshoot effectively
• has exceptional communication skills, especially in translating technical concepts
• has strong organizational skills, attention to detail, and the ability to prioritize
• is able to thrive in a fast-paced startup environment