Role

Fidelity Digital Asset Services is an exciting new business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to Fidelity clients and prospects. The Execution Services Operations team is responsible for identifying and resolving trade breaks, proactively monitoring order flow, identifying, and escalating trade discrepancies, resolving trading and exchange-related disputes, and providing key external client support.

To be effective, you will work closely with Custody Operations, Technology Support, Relationship Managers and Client Service Managers to ensure understanding of client trading and operational needs as well and drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the FDAS team, sharing best practices and driving successful results.

Working Hours – Local Times

Dublin: 7am – 3:30pm / 8:30am – 5pm (Shift rotation for every 3rd weekend work)

Boston: 8am – 5pm (Shift rotation for every 3rd weekend work)

Salt Lake: 12:30pm to 11:30pm (Shift rotation for every 3rd weekend work)

The Expertise and Skills we’re looking for

• Bachelor’s Degree preferred
• 5+ years of trade & post trade execution support & knowledge of trading and industry practices/tools
• In depth knowledge of front to back trade lifecycle
• Daily workflow management experience in setting shifts and ensuring work is completed within SLA
• Strong attention to detail and experience in reviewing others work
• Experience and demonstration of working within a procedure and controls operational environment – familiar with audit process
• Strong process management & decision-making skills
• Prior experience in taking the lead on key projects or initiatives
• Experience in supporting testing in UAT & Production environments
• Knowledge of trading technologies & API/FIX & other trading frameworks
• Deep knowledge of Institutional clients, accounts (e.g. hedge funds)
• Understanding and demonstration of quantitative & analytical skills and experience with associated platforms
• Relationship building skills across teams, business units, and national peers
• Proficient skills in various PC software applications to include Microsoft, Access, Excel, Word, Power point
• Cryptocurrency knowledge an advantage
• Your excellent interpersonal, verbal, and written communication skills
• Your ability to work well on global teams and in fast-paced, cross-collaborative environments
• Your ability to think analytically and deliver solutions to complex challenges and recognize when escalation is required
• Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions
• Your passion for thought leadership in innovation & promotion of change amongst the group
• Your success in navigating and thriving in a dynamic, growing new business
• Your understanding of risk inherent to Institutional trade execution

At Fidelity, collaboration isn’t just about working together, but also about improving lives together. Our success as a firm is due to the personal responsibility and pride that our associates take in getting things just right, and the compassion that drives us to go the extra mile for our customers and each other. Included in the value that you’ll deliver are:

• Coaching and developing a team of associates to deliver an outstanding experience to our clients
• Prioritizing and handling critical issues/exceptions that are received from clients/ business
• Participating in various projects and operational improvement initiatives focused on improving the existing workflow, quality, efficiency and policy & procedures
• Driving high satisfaction, quality, and efficiency for both the client and FDAS
• Delivering superior results quickly and efficiently, utilizing effective time management skills
• Driving innovation through curiosity and comprehensive understanding of business processes and challenges

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.