Hiring Director, Client Acquisition- Mid Market | ShipBob

Director, Client Acquisition- Mid Market


Date listed

1 month ago

Employment Type

Full time



Keywords: remote salesforce

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

  • Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
  • Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
  • Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Director, Client Acquisition – Mid-Market 

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI 

Role Description:  

The Director, Client Acquisition – Mid-Market is responsible for managing a dynamic, growing, and collaborative team of Client Acquisition managers and individual contributors of various levels. This leader is an integral part of the ShipBob sales function that is responsible for cross-functional collaboration, innovation, people development, and team success. As a senior member of the organization, this role heavily focuses on process improvement, increasing team member efficiency and ramp time, enabling our managers to be more effective leaders, and driving revenue. This position will report directly to the SVP, North American Sales. 

What you’ll do:  

  • Prepare weekly, monthly, and annual forecasting; identify gaps, trends, and variances to forecast versus budget; and proactively implement solutions to hit and exceed goals in the Mid-Market segment. 
  • Work closely with the SVP, North American Sales and Mid-Market Client Acquisition managers to improve sales tactics to increase team success and grow revenue in the Mid-Market segment. 
  • Increase the team’s efficiency, decrease ramp time, and drive success.
  • Proactively coach managers to increase leadership abilities and their team performance.
  • Analyze current workflows to define best practices for maximizing efficiency, pipeline strength, and sales productivity.
  • Conduct performance reviews and track KPIs for managers and implement appropriate solutions when needed.
  • Speak with Mid-Market merchants to ensure they are feeling supported throughout the sales process and uphold the Merchant Experience.
  • Encourage transparency and align broader company initiatives with department goals.
  • Collaborate with Enablement to continue fostering growth in our sales process and ShipBob product and operations knowledge.
  • Other duties/responsibilities as necessary. 

What you’ll bring to the table:  

  • Bachelor’s degree in Business, Marketing, Communication, or related field. 
  • Minimum 2 years’ experience in a Senior Manager or Director-level role required, with a preference for Client Acquisition experience.
  • Established track record of success as a department/function leader and manager of other managers.
  • Culture carrier and positive influence with the ability to positively motivate others.
  • Experience managing a sales team working a book of business.
  • Deep understanding of sales metrics and their application to measure success.
  • High level of initiative with a ‘get it done’ attitude and great sense of teamwork.
  • Comfortable embracing change and more importantly, failure, and learning as we go.
  • Exceptional verbal and written communication skills.
  • Knowledge of Salesforce, Outreach, and other sales tools.
  • Excellent management and coaching skills. 

Classification:  Exempt 

**Reports to: ** SVP, North American Sales 

Perks & Benefits:  

  • Medical, Dental, Vision & Basic Life Insurance 
  • Paid Maternity/Parental Leave Program 
  • Flexible Time Off Program 
  • Paid Sick Leave and Paid Emergency Leave 
  • Floating Holidays (2 days/year)
  • Wellness Days (1 day/quarter)
  • 401K Match 
  • Competitive Salary, Performance Bonus & Equity
  • Variety of voluntary benefits, such as, short term disability
  • Referral Bonus Program
  • Fun Culture >>>Check us out on Instagram (@lifeatshipbob) 

_ ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $123,113 - $205,188.  _

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

  • Be Mission-Driven.   We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
  • Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
  • Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
  • Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
  • Be Safety Minded. It’s not just talk; it’s the way you work.

About Us: 

ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service. 

As one of the fastest growing tech companies in Chicago with over $300M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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