At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.
Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our vision is a future where technology doesn’t replace human connection, it strengthens it.
As a venture-backed, Y-Combinator graduate, we have the drive, resources, and motivation to revolutionize the telecommunications industry. We leveraged our technical expertise to deliver the flexibility of VoIP with the reliability of the cellular network and brought this technology to customers' existing landlines. We launched our revolutionary product two years ago and are quadrupling our customer base year over year.
With remarkable 400% growth in recurring revenue in 2022, we’ve expanded from 17 fully-distributed teammates to more than 70, serving clients like KFC, AT&T, state and local governments, General Motors, and homes across America. We are excited about our growth and eager to welcome team members who’ll help us lead the market with delightful customer experiences and a supportive, collaborative work environment.
Join us in our mission to put the power of the phone back into the hands of the people! Together, let’s build a future where the phone is essential in fostering meaningful connections.
🌟 About our Role (Hybrid, not fully remote)
We are looking for a hybrid Executive Assistant to support our CEO. This position plays an integral role in the success of our company by supporting our founder. We're looking for someone who excels in an administrative and organizational capacity and is located in the San Francisco Bay Area.
🏆 Work in person with our CEO at his home office on a regular basis (at least weekly), and coordinate and attend meetings with San Francisco-based teammates at least monthly.
📅 Manage all aspects of the CEO's calendar, coordinating internal meetings and external engagements.
🤝 Identify the CEO's personal and professional needs and manage To-Do-List, facilitating introductions within and outside the CEO’s network. Ensure CEO's personal time is well-maintained.
🗣️ Manage the CEO's personal tasks including but not limited to medical visits, travel, personal events & relationship management.
📝 Collaborate with the CEO and team members to create meeting agendas and develop critical action items and next steps.
📌 Attend key meetings alongside the CEO, and efficiently track follow-ups and deliverables.
🗂️ Organize and plan internal and external meetings.
✈️ Coordinate all domestic and international travel while managing corresponding expense reporting requirements.
🚀 Take ownership of key initiatives, assisting the CEO in reaching his highest potential.
👔 Experienced: You've supported VP/C-Level executives for at least 4 years in a personal and executive capacity. James, our CEO, is looking for an assistant who will push back and say "Do you really need this additional meeting this week, given that you've said ___ is your priority?" He'd like this to be a long-term relationship, with someone who can come to understand the ways he can be more effective personally and professionally through this next stage of growth.
🤝 Professional: Able to demonstrate expert professionalism, discretion, and utmost confidentiality.
🗣️ Communicative: Able to interact effectively with individuals at all levels of the organization and capable of a high level of prioritization and communication. This includes understanding the political dynamics between James and external third parties.
📏 Proactive: Exhibit a strong bias to action and hold the VP/C-Level person accountable. You will be reporting to James directly, who does not excel in organizational skills. Therefore, you must be a self-starter and be creative.
🤝 Empathetic: Possess exceptional collaboration and active listening skills. James needs someone who can understand what he requires to be successful. On some days, that includes asking whether he's remembered to eat in the last 24 hours. On other days, that includes auditing his calendar so he can focus on ___ strategic plan. On other days, that includes working through the list of company priorities and helping him radically delegate to others.
📝 Organized: Execute administrative activities with precision, paying close attention to detail, organization, and process. This is an aspect of executive engagement that James himself lacks, so he is looking for support.
💙 Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.
Beyond the job description, here are some traits members of our team share:
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , we're able to achieve our goals and create exceptional products.
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!
Our salary ranges are determined by role, level, and location