Job Description

Summary

The Product Designer is a key contributor to Resurgent’s digital presence, responsible for designing intuitive, visually engaging, and highly functional user experiences across Resurgent’s in-house products. This role will report to the Senior Director of Digital Experience and will primarily focus on enhancing the customer-facing portal, optimizing flows for clarity, usability, and conversion while ensuring alignment with Resurgent’s brand identity, tone, and customer-centric philosophy. The ideal candidate will work collaboratively with cross-functional partners and produce thoughtful designs, interactive prototypes, and UX research insights to guide decision-making. This employee will also serve as a design sounding board for in-house product development, providing mockups and strategic design recommendations that support business goals and strengthen the alignment between the customer and agent experience.

Roles & Responsibilities

• Design intuitive and visually consistent user interfaces for Resurgent’s digital products, with an emphasis on clarity, usability, accessibility, and conversions.

• Create wireframes, high‑fidelity mockups, and interactive prototypes using Figma to support customer and agent experiences.

• Partner with Digital Strategy, Business Solutions, and Operations to design. end‑to‑end user flows that align business goals with customer/agent needs.

• Iterate on designs based on user feedback, analytics, and usability testing.

• Translate research and behavioral insights into actionable design recommendations.

• Serve as a design thought partner for in‑house product development by providing mockups, concept exploration, and strategic guidance for new tools, features, and enhancements.

• Advocate for customer and agent alignment by ensuring all product designs reflect approved terminology, brand tone principles, and communication standards across Resurgent products.

• Deliver pixel‑perfect, production‑ready assets with clear documentation.

• Maintain organized design files, libraries, and documentation to support efficient collaboration and scalable workflows.

• Other responsibilities as assigned by management.

Skills & Qualifications

• 3-5 years of relevant experience in UI/UX or Product Design (web, software, or digital product environments).

• 3-5 years of experience in Figma required.

• A portfolio showcasing strong visual design, thoughtful interaction patterns, and end-to-end design rationale.

• Demonstrated ability to create experiences that are clean, accessible, and optimized for conversion and usability.

• Strong understanding of responsive design and interaction patterns.

• Working knowledge of HTML & CSS and how front-end code influences practical design implementation.

• Experience conducting or leveraging UX research to guide design decisions.

• Ability to translate complex business goals into intuitive customer-facing flows.

• Highly collaborative, detail-oriented, and proactive in seeking clarity and advancing projects.

• Familiarity with brand governance, compliance considerations, and customer-centered communication guidelines.

Educational Requirements

• Four-year college degree in UX/UI, Human-Computer Interaction, Digital Graphic Design, or a related field preferred

*To strengthen the consideration of your application, please include your portfolio for review in your submission.