Hiring Customer Success Manager | Akiflow

Customer Success Manager

Akiflow

Date listed

1 month ago

Employment Type

Full time

Remote

Yes

Keywords: remote

👋 Hi, we are Akiflow

  • Akiflow is a new concept in productivity apps. It collects all your tasks and calendars in a unified view of your work. Is the fastest way to plan your day, stress-free.
  • Our users love us. They claimed 1h/day saved using Akiflow. We have a very active community helping us build a great product.
  • We are backed by YCombinator and amazing angels that support us and help us grow.
  • We empower people. Our goal is to give everyone the best tool to unlock their full potential. We combine usability and visual design for the best possible user experience.
  • We are a 100% remote company. We work hard, but we make sure we are all enjoying the ride. We are tech-savvy, curious about new technologies, and like to meet each other across the globe.

📝  Job Summary

We’re looking for a highly motivated person to join our fully-remote, international team.

This is an opportunity to become part of a small team within a high-growth startup. As we are scaling the company, we are looking for a Customer Success Manager to help us build a great product. The perfect candidate would be a self-motivated person with excellent communication skills, passionate about startups, innovation, and productivity, ready to work in a fast-paced, high-growth environment.

😊 Role and Responsibilities:

  • Provide customer support to existing and prospective clients.
  • Understand our users’ pain points. Become intimately familiar with the personas that use Akiflow to understand them deeply.
  • Collaborate closely with our marketing and product team to ensure that the users' needs and pain points are understood completely.
  • Report users' bugs to the development team and update the users on their progress.
  • Manage our feature request platform and Slack community, engaging with our users.
  • Manage our How to Use Guide to support our users' learning.
  • Analyze users’ behavior and track the new feature’s KPI.
  • Identify areas for improvement of Akiflow.

🤓 Knowledge and Skills

  • Experience in Customer Service roles.
  • Must have excellent reading comprehension, listening, and writing skills in English.
  • Positive outlook, enthusiasm, and strong internal drive.
  • Strong desire to work at an early-stage startup on a small team.
  • Great communication skills.
  • Display strong organizational and execution skills.

🤝 Working at Akiflow means:

  • A great deal of freedom, trust, and accountability. At Akiflow, we don’t clock in and out. No long approval processes, you are free to take action. This freedom goes hand in hand with responsibility. We trust everyone to make the best choices for Akiflow.
  • Joining an early team and growing with it
  • Work wherever you feel good. We are a fully remote company.
  • Stock options
  • Annual retreat in different countries across the globe.

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